Speak Global Customer Support International Voice - Infosys BPM at Bengaluru

Join Infosys BPM – International Voice Process (Bengaluru)

Are you passionate about delivering

world-class customer service ? Do you thrive in a

fast-paced, global environment ? If yes,

Infosys BPM

invites you to be the

voice of our international clients

and make a difference every day!

Mandatory International Voice process experience

Candidates who have minimum 1 year and Maximum 3 years (1-3) of experience

(International voice process experience)

should only apply. More than 3 years of experience or below one year of experience will be directly rejected.

Candidates must be able to work in night shifts.

Candidates must work from office for 5 days a week.

There will be a communication assessment call once you are shortlisted and it is mandate to pass the assessment with above 75% (International voice).

Candidates who clear the assessment with above criteria will only be considered for further level of Interview process.

CANDIDATES WHO ARE APPLYING SHOULD MEET THE ABOVE CRITERIA FOR THE INTERVIEW

Role Highlights

Position :

International Voice Process – Customer Support

Location :

Bengaluru (Work from Office)

Shift :

Night Shift (5 days a week)

Mode :

100% Work from Office

Mandatory Requirements

International Voice Support Experience :

1–3 years only

Excellent English Communication Skills :

Speak, Read & Write fluently

Outstanding Customer Handling Skills

Willingness to work Night Shifts

(Candidates without international voice experience will not be considered.)

What You’ll Do

Engage with

international customers

to resolve queries and deliver exceptional support.

Build rapport through

active listening, empathy, and professional communication .

Provide solutions by understanding customer needs and navigating internal processes.

Maintain

high standards of ethics, integrity, and customer satisfaction .

Adapt quickly to evolving tools, technologies, and workflows.

Required Skill Set

General Skills :

Excellent communication and soft skills

Professional call handling and structured approach

Empathy-driven customer interactions

Positive, polite, and professional demeanor

Technical Skills :

Basic understanding of client processes and workflows

Ability to identify and resolve routine issues effectively

Tech-savvy and quick learner

Key Competencies

Strong

customer service orientation

Team player

with collaborative mindset

High adaptability to change and new challenges

Ethical and professional conduct at all times

Qualifications

Graduate from any stream with strong communication skills (15 years of full time Education)

Prior experience in

customer service or contact center roles

preferred

Customer support certifications

are a plus

Why Join Us?

Be part of a

global brand

known for excellence

Work in a

dynamic, growth-oriented environment

Competitive salary and benefits

Opportunity to

learn and grow

with world-class processes

If you have 1–3 years of International Voice Support experience and are ready to work night shifts from our Bengaluru office, apply now!

If this role excites you and aligns with your experience, we’d love to hear from you! Please share your

updated resume

along with the following details to :

thulasi02@infosys.com

Candidate Information (Required for Screening)

Full Name :

Email ID & Mobile Number :

Graduation Details

(Degree) : Date of Birth :

Post-Graduation Details

(if applicable) : Total Experience :

Relevant Experience (Customer Service / Solution Design) :

Current / Previous Company Name :

Current CTC (₹) :

Expected CTC (₹) :

Notice Period :

Current Location :

Apply Now and Take the Next Step in Your Career!

We’re excited to connect with passionate professionals who are ready to make an impact.

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers