Communication Trainer

Job description

Title :

Communication Trainer

Location :

Thane - Work from office

Type of Employment : Full time Role

Shift :

Night Shift (US Time Zone)

Role & responsibilities

Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity

To be able to coach new hires / existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress

Content Development

Provide Coaching & Feedback and supervision during OJT / Nesting period

Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.

Provides Coaching & Feedback to enhance agent performance.

Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching

Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans

Excellent written and verbal communication skills in English

Presentation feedback and coaching skills.