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Customer Experience Expert

Customer Experience Expert

NIITRepublic Of India, IN
2 days ago
Job description

#NIIT is Hiring! 🚀

Join our MNC Healthcare Client as a Customer Service Specialist (Voice – HRO Process)

If you love helping people and delivering great customer experiences, this role is for you! We're looking for enthusiastic, customer-focused talent to join our team in Airoli, Mumbai .

🌟 Role Highlights

  • Job Type : Customer Support – Voice
  • Location : Work from Office (Airoli)
  • Schedule : 5 days working, rotational week-offs
  • Shift : Night shift
  • Cab : One-way

🔍 What You’ll Do

  • Handle inbound calls & resolve customer queries
  • Deliver first-call resolution
  • Maintain AHT, CSAT & compliance metrics
  • Document interactions properly
  • Share ideas to improve processes
  • 🎯 Who Can Apply

  • Great communication skills
  • Comfortable with night shifts
  • Basic MS Office & computer knowledge
  • Eligible Degrees : B.Com, BBA, B.Pharma, B.A, B.Sc

    ❌ Not Eligible : B.Tech, BCA, B.Sc IT

  • Undergraduates can also apply!
  • 💼 What You Get

  • Strong career growth opportunities
  • Performance-based incentives
  • Skill development programs
  • 5-day workweek & work-life balance
  • Fun, engaging work culture
  • Insurance benefits
  • 📩 Apply Now : jasleen.2.kaur@niitmts.com

    📞 Contact : 7042458078

    #Hiring #CustomerService #HealthcareJobs #VoiceProcess #Airoli #MumbaiJobs #NIIT #JobOpening #NowHiring

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    Customer Experience • Republic Of India, IN

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