ServiceNow LLM

About Company :

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title : ServiceNow LLM

Location : Pan India

Experience : 6+ yrs.

Job Type : Contract to hire.

Notice Period : - Immediate joiners.

Mandatory Skills :

4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.

Proficiency in JSON authoring and working with structured data.

Solid understanding of SQL for data analysis and task validation.

Ability to design realistic enterprise scenarios that map to ServiceNow processes.

Experience in AI model training workflows, contributing to the creation of structured training data.

Strong prompt engineering skills for crafting effective instructions.

Analytical thinking, attention to detail, and logical structuring.

Strong communication skills + customer facing experience is a BONUS

Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.

Apply prompt engineering to structure instructions that guide task execution.

Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).

Document scenario patterns, examples, and best practices for other trainers.

Prompt engineering

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).

Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).

Exposure to AI / ML workflows or training data preparation.

Familiarity with Agile methodologies.

Good knowledge of prompt engineering.