Head of Technical Services

Established in 2013 in China, SOFARSOLAR owns around 2000 employees globally and more than 10 subsidiaries in Germany, Poland, Netherlands, UK, Australia, India, Italy, Brazil, Singapore, Japan etc.As one of China's top 5 string inverter manufacturers, we specialize in the R&D, production, and sales of a wide range of inverters, including grid-tied inverters (1kW-255kW) and hybrid inverters (3kW-20kW), energy storage systems and EV charging.Position : Service ManagerExperience : 12-18 YearsLocation : PAN INDIA(preferred)Education : B.E Electrical or Electronics preferabally with MBAIndustry Type : Solar / Power / EnergyFunctional Area : Service, Technical SupportJob DescriptionCandidate will be responsible for : -

• After sales service support to customers
• Handling customer queries for resolution
• Handling service spares requireements and service inventory management
• Responsible for service in complete region for all assigned product category
• Support for updation of complaints data & forecast for spares
• Provide full support for data management & back-end operations
• Coordinate with back-end / commercial departments for meeting service repalcement delivery timelines