Technical Problem Solver

Job Overview

As a senior technical professional, you will serve as a vital link between frontline support and advanced technical teams. Your primary responsibility is to monitor system health, perform routine checks, and proactively address issues.

You will investigate and resolve complex incidents escalated from lower-level support teams, conduct root cause analysis, and ensure resolution within service level agreement guidelines. Additionally, you will identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization.

Key responsibilities include :

• Providing L2 incident support and troubleshooting hardware / software issues
• Monitoring system performance and taking proactive measures to prevent downtime
• Collaborating with development teams to implement fixes and solutions for optimization

Requirements

To succeed in this role, you must have :

Benefits

This role offers a unique opportunity to grow your skills and expertise in a dynamic and fast-paced environment. You will work closely with business users and technical teams, aligning on priorities and ensuring compliance with industry standards and best practices.