Role Overview
We are looking for a high-impact QA Manager / Senior Manager to lead a 15-member manual testing team and 3 Scrum Masters for our Bangalore based office(Silk Board). This role is central to establishing consistent quality practices, enabling strong cross-functional collaboration, and representing QA at the organisational and customer levels.
The right candidate is a people leader, a process enabler, and a customer-facing quality champion who can drive predictable, scalable, and audit-ready QA outcomes.
Experience in Travel Tech and GDS systems is a strong advantage, enabling faster domain alignment — but strong QA leadership and learning agility are equally valued.
Key Responsibilities
1. QA Leadership & Delivery Ownership
- Lead a large QA organisation (15 manual testers + 3 Scrum Masters)
- Own test planning, execution governance, quality gates, and release readiness.
- Build a culture of accountability, predictability, and disciplined QA execution.
- Ensure zero-slippage mindset for regression, UAT, and production quality.
2. Cross-Team Collaboration & Quality Integration
Work closely with Automation and Performance teams to create a unified, end-to-end quality framework.Ensure manual, automation, and performance strategies align with product priorities and release plans.Partner with Product, Engineering, Support, and DevOps to eliminate quality gaps early in the lifecycle.3. Customer Communication & Quality Representation
Represent QA in customer-facing meetings across requirement discussions, UAT alignment, release communication, and post-release reviews.Provide concise, data-driven quality insights, risks, and action plans.Build credibility with customers by demonstrating depth in process, metrics, and domain.4. People Leadership & Capability Building
Coach and develop QA engineers; build strong leads within the team.Drive hiring, onboarding, role clarity, performance management, and succession planning.Foster a culture of continuous learning, test excellence, and domain ownership.5. Process Excellence, Metrics & Compliance
Establish and enforce QA standards, risk-based testing, test traceability, and defect management workflows.Define and report meaningful quality metrics — test coverage, DRE, defect leakage, RCA trends.Ensure readiness for audits (ISO, internal quality checks) and maintain compliant documentation.Required Skills & Experience
Experience
8–12 years in QA with 3+ years leading large teams as a QA Manager or Senior QA Lead.Proven success managing multi-product or high-transaction systems.Travel Tech or GDS experience is a strong plus and accelerates onboarding.Technical & Domain Strength
Strong command of SDLC, STLC, risk-based testing, and release workflows.Ability to design high-quality test strategies for complex product ecosystems.Comfortable collaborating with automation and performance teams to align quality outcomes.Leadership & Communication
Exceptional stakeholder management — internal and customer-facing.Ability to manage escalations with calmness, clarity, and ownership.Strong communicator who can articulate quality risks, trade-offs, and priorities.