Support Engineer WAN - L2

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's.

We are seeking an experienced L2 WAN Support Engineer to provide in-depth operational support for our client's global Wide Area Network (WAN) infrastructure. The ideal candidate will have 5+ years of hands-on experience in network support, especially with routing protocols like BGP , and be capable of resolving critical incidents independently. This role involves direct client interaction , managing escalation queues, and collaborating with internal and external teams to ensure high network uptime and performance.

Requirements

Key Responsibilities :

• Provide Level 2 support for WAN incidents, including in-depth troubleshooting of routers, links, and routing protocols (especially BGP).
• Provide operational support for global WAN infrastructure in a 24 / 7 setup.
• Monitor and manage global WAN infrastructure using NMS and ticketing tools.
• Respond to and resolve escalation tickets within SLA timelines.
• Perform configuration changes and route tuning on Cisco and Juniper devices.
• Coordinate with ISPs and vendors for WAN link issues and performance concerns.
• Participate in shift handovers , maintain incident logs, and prepare root cause analysis (RCA) reports.
• Assist in implementing changes, migrations, or upgrades as part of planned maintenance.
• Act as a point of contact during critical network outages and lead incident resolution calls.
• Work closely with L1 teams to guide escalations and provide technical oversight.

Must-Have Skills :

Good-to-Have Skills :

Benefits

Skills Required

network automation , Wireshark, Ticketing Tools, Vpns, Juniper, Bgp, Itil, Solarwinds, Shell, Prtg, Nms, Cisco, Python, Aws