Online Producer(Project Management)

About Lowe's

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI / ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

Job Summary :

The primary purpose of the Online Producer is to ensure a good understanding Project coordination, stakeholder communication, execution of ecommerce creative assets and experiences supporting all online channels. He / she will additionally execute high priority and / or confidential tasks. He / she will assist, and provide guidance to online producers on the team as well as maintain operational best practices for the team. They ensure complex Site operations executions are consistently executed according to defined processes, while continuously improving these processes to drive efficiency and elimination of execution errors. He / she will draw on operations experience, managing workflow across the entire team, while managing priorities against customer and associate impact to deliver results, often under extreme deadlines. This role is key to delivering the Site Operations requests from Digital Commerce, Marketing and other core partners across the Lowe's enterprise.

Roles & Responsibilities :

• Assist with the project planning, and execution of workflow with multiple business and technology stakeholders ensuring alignment with overall business objectives.
• Involved with new process improvements and implementation.
• Responsible for project completion on a daily basis and ensuring / understating on time every time error free execution.
• Work closely with design, operations, tech & various other teams to ensure seamless integration of initiative across all channels.
• Maintains best practices for execution and trains producers team to execute efficiently.
• Involved in issue resolution; and partners with additional support teams when issue resolution requires system deep dive.
• Knowledge in dashboard / Jira & responsible for maintaing a flawless execution.
• Ensure CMS libraries, toolkits and components are active, functional and optimized.
• Involved in participating in releases (overnight) to support assigned product
• Execution of pricing changes, marketing banners and updates, product and promotion configuration modifications, and special catalog and taxonomy changes on the various Lowe's online properties (i.e. lowes.com, iOS apps, Android Apps).
• Works closely with other Site Operations teams, UX, Creative and Digital Commerce to ensure all projects are executed accurately and on-time.
• Executes business tools set enhancement recommendations and suggests operational process improvement solutions.

Years of Experience :

Skill Set Required