Position : Assistant Manager – Performance Audit & Operational Excellence
Location : Gurugram
Job type : Full-time
Experience : 3–4 years
- Aviation experience is mandatory
Role Summary :
We are looking for an assertive and execution-driven Assistant Manager – Operational Excellence to bring structure, discipline, and accountability across our aviation-focused business. This person will ensure our teams deliver results, stay on task, and follow defined processes across all verticals.
Key Responsibilities :
Execution & Internal Accountability
Track daily task completion across departments (recruitment, training, student ops)Ensure ownership, punctuality, and discipline in deliverablesEscalate inefficiencies and reinforce a culture of responsibilitySet up SOPs and monitor team performance through dashboardsProcess Audit & Compliance
Regularly audit processes to identify gaps and tighten operationsMaintain complete documentation for cabin crew programs, self-sponsored pilots, and training recordsEnsure compliance with internal standards and external aviation / training regulationsTools, Tracking & Reporting
Manage trackers and reports using Google Sheets, CRM, and task toolsIntroduce automation and efficiency improvementsMonitor CRM usage and report inconsistencies or delaysRequirements :
Graduate / MBA in Business, Aviation, or OperationsAviation experience is mandatoryExperience in process audits, training operations, or execution rolesStrong with Google / Microsoft Tools , PPTs, reporting tools, and CRMsGood command over team coordination and follow-upsConfident in giving direction and ensuring people stick to timelinesDemonstrated leadership and execution skillsShow more
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Skills Required
Microsoft Tools, google sheets , Reporting Tools, Crm