Configuration Specialist (Veeva Vault)

OBJECTIVE

The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications. This includes troubleshooting system issues, assisting users, managing configurations, and ensuring optimal performance of the platform. The specialist will collaborate with internal teams, business users, and Veeva support to address technical challenges, enhance system functionality, and maintain compliance with industry regulations. The ideal candidate will have a strong understanding of Veeva Vault applications, Life Sciences compliance requirements, and technical problem-solving skills.

KEY RESPONSIBILITIES

Technical Support & Troubleshooting :

• Provide first and second-level technical support for Veeva Vault users.
• Diagnose, troubleshoot, and resolve application-related issues efficiently.
• Collaborate with internal teams and Veeva support to escalate and resolve complex issues.

System Administration & Configuration :

User Training & Documentation :

Performance Monitoring & Optimization :

Compliance & Validation Support :

Collaboration & Continuous Improvement :

Qualifications & Skills :

Education :

Bachelor's degree in Computer Science, Information Technology, Life Sciences, or a related field.

Experience :

Technical Skills :

Soft Skills :

Preferred Certifications :