Assistant Manager - Customer Support

Position Purpose : To nurture existing customer relationships and ensure maximum satisfaction to both external and internal customers

Key Activities

Customer Relationship Management

Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG / Insurance, other documents)

Update customers on manufacturing status in case of new rakes / off-hire intimation in case of existing rakes, etc

Follow up with customers on outstanding payments

Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained

Visit customers to address issues with Sales manager (occasionally)

Assist in preparation of MIS reports

Assist in due diligence process

Education and / or Experience Required (including certifications) :

• Must have a Degree in any discipline
• Min 6-8 years’ experience in Sales Support / Customer Service
• Proficiency in MS Word / Excel / Power point

Key Competencies :