Client Accounting Services Leader

Location : Coimbatore, India

Company : GKM Global Services Pvt. Ltd.

Experience : 10+ years (with proven leadership in accounting / bookkeeping for U.S.-based clients)

About GKM

GKM is a 25-year-old accounting outsourcing firm serving CPA firms and accounting practices across the U.S. We specialize in providing bookkeeping, tax, and accounting support through highly skilled teams trained to deliver precision, compliance, and client satisfaction. As we continue to grow, we are looking for a dynamic leader to lead our Client Accounting Services Function and take the team to the next level of operational excellence.

Role Overview

The Senior Manager (CAS) will oversee the end-to-end bookkeeping operations for U.S.-based CPA clients, ensure top-quality service delivery, manage client relationships, and lead continuous technical and process improvements. This is both a leadership and client-facing role that demands a strong blend of accounting expertise, communication skills, and a passion for developing people and processes.

Key Responsibilities

• Client Relationship Management :
• Serve as the primary liaison between U.S. clients and the internal bookkeeping teams.
• Conduct regular client review calls and address escalations proactively.
• Build trust-based relationships with clients through clear communication, reliability, and value delivery.
• Operational Leadership :
• Oversee CAS processes for multiple CPA firm clients—ensuring accuracy, timeliness, and compliance.
• Monitor team performance, manage delivery schedules, and ensure adherence to client SLAs.
• Drive standardization and automation in bookkeeping procedures.
• Technical Mentorship & Training :
• Conduct ongoing training sessions for the bookkeeping team on U.S. GAAP, QuickBooks Online / Desktop, Xero, Bill and related software.
• Review workpapers, reconciliations, and monthly close files for quality control.
• Stay updated on accounting and technology trends to continuously upskill the team.
• Strategic Growth & Value Addition :
• Identify opportunities to expand services and introduce value-added solutions (e.G., management reporting, dashboards, process automation, FP&A).
• Collaborate with leadership to build new service lines and client offerings.

Desired Skills & Experience

What We Offer