No longer accepting applications
Patient Care Coordinator
Tripleanand, gujarat, in6 days ago
Job descriptionPatient Interaction : Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
Qualifications
Schedule (US Shifts Only)
Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts
Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Create a job alert for this search
Patient Care Coordinator • anand, gujarat, in
Related jobs
- Promoted
Program Delivery Coordinator
EmeritusVadodara, IN Reports to : Senior Delivery Specialist.Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governmen...Show moreLast updated: 22 days ago
- Promoted
Sales Support Coordinator
United HR Solutions Pvt. Ltd.Ahmedabad, Gujarat, India Job Opening : Sales Support Executive – Pharma MNC (Ahmedabad).Coordinate with field sales team for daily activities, targets & task updates.
Prepare sales reports, MIS, dashboards & performance trac...Show moreLast updated: 5 days ago
- Promoted
Patient Relationship and Treatment Coordinator
Chandan Dental Pvt LtdVadodara, Gujarat, India Chandan Dental Pvt Ltd, led by renowned orthodontist Dr.Amish Mehta, is a trusted provider of exceptional dental care in Vadodara.
With a commitment to excellence, Dr.Mehta brings decades of experti...Show moreLast updated: 5 days ago
- Promoted
Healthcare Solution Analyst
Projile CorporationNadiad, IN Healthcare Solutions Analyst (Remote for US Startup) .Projile is a fast-growing healthcare technology company building a cloud-based .
Our solutions empower healthcare providers, payers, and .North ...Show moreLast updated: 3 days ago
- Promoted
Program Coordinator - Global Delivery
EmeritusVadodara, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 5 days ago
- Promoted
Customer Care Representative
MUHURTHAnand, IN Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury.For generations, we have been dedicated to preserving and evolving the craft of ...Show moreLast updated: 15 days ago
- Promoted
- New!
Customer Support Associate (US Timezone)
SapyenVadodara, IN Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.
Customer Support Associate [English-Speaking, US West Coas...Show moreLast updated: 5 hours ago
- Promoted
Patient Care Coordinator
TripleNadiad, IN Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 6 days ago
- Promoted
Founding Engineer
iksa.aiVadodara, IN EHRs, labs, claims, and devices into a single intelligent layer that lives inside healthcare organizations’ cloud environments.
We’re a team of clinicians and AI engineers who’ve : .Managed chronic-ca...Show moreLast updated: 13 days ago
- Promoted
Healthcare Billing Coordinator
SpeedBirdServices - Medical Billing CompanyAhmedabad, Republic Of India, IN SpeedBirdServices is a medical billing company located in Ahmedabad, providing efficient revenue cycle management solutions to healthcare providers.
With over 10 years of experience, we offer person...Show moreLast updated: 30+ days ago
- Promoted
Kidney Transplant Coordinator
Parul Sevashram HospitalVadodara, Gujarat, India Job Title : Kidney Transplant Coordinator.The Kidney Transplant Coordinator will serve as a central point of liaison between patients, medical teams, and.
The role involves managing clinical coordina...Show moreLast updated: 13 days ago
- Promoted
Order Coordinator
HLE Glascoat LimitedAnand, Gujarat, India Review of LOI / PO received from respective Region.Understanding of Document received together with LOI / PO i.PWS / PDS / Specs sheet & drawings.
FG (Finished Goods) Code creation on based on documents rev...Show moreLast updated: 10 days ago
- Promoted
Internal Team Coordinator
Excellent PublicityAhmedabad, Gujarat, India We are looking for an organized, proactive, and people-oriented Internal Team Coordinator to support smooth day-to-day operations.
The role involves coordinating between internal teams, ensuring eff...Show moreLast updated: 4 days ago
- Promoted
Clinical Coordinator
Zyla HealthAnand, Republic Of India, IN Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes.Zyla enables care at scale for insurers and employers through its human-assisted AI o...Show moreLast updated: 1 day ago
- Promoted
Team Lead (Healthcare)
HexaHealthAhmedabad, Republic Of India, IN Job Title : - Team Lead- Patient Care Specialist.Location : - Gurugram, Sector - 14.Salary : - As per market standards.Shifts and Week Offs- Rotational.
Lead and manage a team of sales representatives, pr...Show moreLast updated: 1 day ago
- Promoted
US Mortgage- Customer support
AltisourceVadodara, IN Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show moreLast updated: 6 days ago
- Promoted
Product Coordinator
ConfidentialAhmedabad, India Expertise in Dental Implants : The candidate must have in-depth knowledge of dental implants, staying abreast of industry trends and product advancements to effectively communicate our offerings.Cli...Show moreLast updated: 9 days ago
- Promoted
Clinical Research Coordinator
HosTalky®Vadodara, IN Job Type : Part-Time / Full-Time.In healthcare, every second counts — yet millions of professionals lose precious time to fragmented communication tools.
At HosTalky, we’re fixing that.We’re building...Show moreLast updated: 15 days ago