FRONT DESK MANAGER

Description

The Front Desk Manager will oversee all front desk operations, ensuring exceptional customer service and efficient management of guest interactions. The ideal candidate will have a strong background in hospitality and a passion for delivering a positive guest experience.

Responsibilities

• Manage front desk operations and ensure efficient customer service.
• Oversee check-in and check-out procedures for guests.
• Handle guest inquiries, complaints, and feedback professionally.
• Coordinate with other departments to ensure smooth operations.
• Maintain a neat and organized front desk area.
• Supervise and train front desk staff to meet service standards.
• Prepare reports on front desk activities and guest feedback.

Skills and Qualifications

Education

Diploma

Skills Required

Customer Service, Team Leadership, Scheduling Software, Conflict Resolution, Cash Handling, Time Management, Problem Solving, Sales Skills