Audio Visual Technician

Job Description :

Role Overview : As an AV & End User Support Technician, you’ll be responsible for maintaining AV infrastructure, supporting end-user devices, and collaborating with global IT teams to uphold service excellence.

Key Responsibilities :

Conduct proactive checks of AV and conferencing equipment

Provide live, in-person technical support during meetings

Manage inventory and update asset systems

Decommission outdated equipment and maintain documentation

Support laptops, mobile devices, and basic hardware / software tasks

Participate in IT rollouts and collaborate with cross-functional teams

Coordinate with ServiceDesk and international support teams

Qualifications & Experience :

Bachelor’s degree in IT, Computer Science, or related field

3+ years in AV / meeting room and end-user IT support

Fluent English and strong interpersonal skills

Familiarity with ITSM platforms (e.g., ServiceNow)

Technical knowledge of Microsoft Teams, Webex, Windows 10 / 11, Office 365, iOS

ITIL Foundation certification preferred

Experience in global support and 24 / 7 environments