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Service Manager

Service Manager

ConfidentialFaridabad, India
1 day ago
Job description

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

Purpose

  • Provide Customer Service timely
  • Growth in business by offering delightful customer experience
  • Build Team and Service Network across India

Responsibilities

  • Lead and motivate a trained staff to provide quality service to all customers in a timely manner
  • Serve as the key liaison to sales and management to ensure consistent customer satisfaction
  • Provide status and service reports to recommend next steps to management
  • Physical visit on Sites for Service of Products
  • Handling customer Queries & Provide Technical support on call.
  • Site Surveys for New Projects Installations
  • Testing & repairing of Lithium Batteries
  • Testing & repairing of Solar Inverters PCB
  • Design circuits with the help of Matlab
  • Design structure & SLD with the help of Autocad / sketchup
  • Production & Assembly of Solar Inverters & Lithium Batteries
  • Ensure Quality check of All Products
  • Maintain Proper records of service calls on Google sheet / Excel / CRM
  • PCB Circuit Design
  • Production & Assembly of Inverters.
  • Qualifications

  • Preferred Btech / ITI / Diploma / Graduate /
  • Good Knowledge of Power Electronics / Electrical / Electronics
  • Interest to grow career in R&D sector
  • Great communication skills, fluency in both English & Hindi
  • An attitude to get things done, willing to work minimum 3 years
  • Rigorous follow-up and Skills to handle Customer Queries
  • Skills Required

    Customer Service, Technical Support, Quality Check, Excel, site surveys, Crm

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    Service Manager • Faridabad, India

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