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ServiceNow Developer - CSM (PAN INDIA)
Tata Consultancy ServicesNagpur, IN1 day ago
Job descriptionEffective communication skills with both non-technical and technical audiences (verbal and written) Excellent Interpersonal skills to work with the project team members collaboratively Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) ITIL V3 / V4 foundation certification ServiceNow Certified Implementation Specialist in CSM. Service Certified Application developer [CAD] certification
Job Description :
Job Role : ServiceNow Developer
Required Skills : ServiceNow , CSM Modules, JavaScript
Location : PAN INDIA
Experience : 5+ Years
Desired Competencies (Technical / Behavioral Competency)
Must-Have
Technical Competency
- Experience supporting Customer Service organizations (3+ years)
- Develops UI forms, fields, notifications, and workflows
- Maintains JavaScript server / client code
- Builds reports, gauges, and home pages
- Maintains service level agreement (SLA) data and monitors SLA workflows
- Creates new service catalog requests and items with variables
- Creates, monitors, modifies, and publishes workflows with approvals
- Searches, populates, and customizes the CSM knowledge base(s)
- Creates access control rules
- Knowledge of ServiceNow applications and interrelationships
- Experience with implementing ServiceNow processes and functions
- Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
- Integration experience with CRM and ERP systems
- Web Services integration experience
- Certified System Administrator [CSA]
- ServiceNow CSM Fundamentals
Behavioral competency
Good-to-Have
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