AI Engineer (Junior)

Job Description

Company Overview :

Rezo.AI is a Unified CX Agentic AI Platform for Enterprises that aims to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. Our Agentic AI-Enabled Product Suite enables enterprises to deliver human-like voice interactions at scale, along with a comprehensive Analytics solution boosting connect rates, increasing customer satisfaction and significantly reducing agent work load.

Requirements

Job Responsibilities :

• Train and fine-tune AI bots using internal tools and datasets.
• Proficient in English with excellent written and verbal communication skills.
• Strong working knowledge of Microsoft Excel for data handling and analysis.
• Ability to train AI bots effectively and understand conversational flows.
• Quick learner with a strong grasping ability for new tools and dashboards.
• Work with tools like Jira for task tracking and Postman for testing.
• Maintain and update training documentation and workflows.
• Collaborate with cross-functional teams to gather training requirements and feedback.
• Monitor bot performance and suggest improvements based on user interactions.