Talent.com
Customer Experience Specialist

Customer Experience Specialist

Poshaballari, jharkhand, in
30+ days ago
Job description

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘

See it in action :

  • https : / / bit.ly / howposhaworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.

🤔What can I expect from this role?

As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

🔧What will my work responsibilities look like if I join Posha?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

  • Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics
  • Handle customer concerns end-to-end : direct them to the right solutions, follow up with internal teams, and ensure satisfaction
  • Own customer relationships in an external-facing role, primarily with users based in the USA
  • Use CRM tools to manage the customer lifecycle and track engagement
  • Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
  • Work on community engagement strategies to drive retention and reduce churn
  • Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions
  • 😍What makes you a match for us?

  • Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)
  • Exceptional English communication with clear diction – any experience of supporting US-based customers / clients is a plus
  • Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
  • Should be process-driven, an effective communicator, and appreciate a dynamic work environment
  • Patience, empathy, strong interpersonal & relationship building skills
  • 🚀Working at Posha

  • Equity ownership through our ESOP program
  • Comprehensive wellness benefits to keep you thriving
  • Quarterly reviews built for fast career acceleration
  • And of course working with a team that's genuinely obsessed with great food.

    🍔Discover Posha

  • What users have to say about our Product
  • Twitter love from users
  • How Posha works
  • Our Website
  • Read Our Story 📕
  • Create a job alert for this search

    Customer Experience Specialist • ballari, jharkhand, in

    Related jobs
    • Promoted
    Microsoft D365 FO Specialist

    Microsoft D365 FO Specialist

    ExusiaBellary, IN
    Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment. This role is focused on driving.Finance & Account...Show moreLast updated: 23 days ago
    • Promoted
    Process Specialist

    Process Specialist

    Enterprise Minds, IncBellary, IN
    RMA (Return Material Authorization) Support Analyst.Notice Period : Immediate Joiners only.Must have Experience - RMA - Min 3 years). Return Material Authorization (RMA) and Depot Repair Order proces...Show moreLast updated: 3 days ago
    • Promoted
    Performance Management Specialist

    Performance Management Specialist

    Uproi - Digital Marketing Agencyballari, jharkhand, in
    US E-Commerce (Digital Products / Services).Experience : 2+ years in Performance Marketing (preferably in US E-Commerce or digital products domain). We are looking for a Performance Marketing Expert to...Show moreLast updated: 3 days ago
    • Promoted
    Customer Operations Specialist - 45032

    Customer Operations Specialist - 45032

    TuringBellary, IN
    In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against. Recreate operational workflows for.KYC, AML, GD...Show moreLast updated: 30+ days ago
    • Promoted
    User Experience Designer

    User Experience Designer

    Infogainballari, jharkhand, in
    Role Summary : Senior UX Designer.Product / Engineering) to solve complex usability challenges and ensure a.What You'll Do (Key Responsibilities). What We're Looking For (Required Qualifications).Deep ...Show moreLast updated: 22 days ago
    • Promoted
    Product & Experience Designer (Human-Centered Design) - Digital Health & Wellness (Core Team, India)

    Product & Experience Designer (Human-Centered Design) - Digital Health & Wellness (Core Team, India)

    Zumloballari, jharkhand, in
    Zumlo is a digital well-being companion that helps people understand themselves better and take small, meaningful steps toward balance every day. We’re building an AI-powered ecosystem that personal...Show moreLast updated: 1 day ago
    • Promoted
    Customer Experience Specialist

    Customer Experience Specialist

    Infogainballari, jharkhand, in
    As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities.Yo...Show moreLast updated: 16 days ago
    • Promoted
    Customer Technical Support Specialist – SaaS Compliance Platform

    Customer Technical Support Specialist – SaaS Compliance Platform

    BigRioBellary, IN
    Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 16 days ago
    • Promoted
    Senior User Acceptance Tester [T500-20556]

    Senior User Acceptance Tester [T500-20556]

    Delta Air Linesballari, jharkhand, in
    Delta Air Lines (NYSE : DAL) is the U.Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Specialist

    Technical Support Specialist

    AppLogic NetworksBellary, IN
    As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
    • Promoted
    Content Enablement Specialist — Global Commercial Enablement

    Content Enablement Specialist — Global Commercial Enablement

    Albert Inventballari, jharkhand, in
    Albert’s mission is to digitalize the chemistry world using data and machine learning to accelerate materials discovery.We are seeking a passionate, creative Content Enablement Specialist whose cen...Show moreLast updated: 2 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Scry AIballari, jharkhand, in
    Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Specialist – Luxury Jewelry Brand | Remote (WFH)

    Customer Support Specialist – Luxury Jewelry Brand | Remote (WFH)

    Renaissance JewelBellary, IN
    Remote
    Customer Support Specialist – Night Shift (US Voice Process).Remote | Full-Time | EST Hours | USA E-commerce Jewelry Brand. Experience : 6–10 Years (Minimum 2 years handling US customers).At Renaissa...Show moreLast updated: 23 days ago
    • Promoted
    Evaluation Specialist

    Evaluation Specialist

    LawSikhoBellary, IN
    Job Description : Evaluation Associate LawSikho.We are hiring lawyers with excellent communication skills & analytical minds for our evaluations team. You have been working in contracts, compliance o...Show moreLast updated: 3 days ago
    • Promoted
    Travel Specialist

    Travel Specialist

    mrotzisballari, jharkhand, in
    We are recognized as trailblazers in the travel sector, transforming clients' vacation aspirations into tangible experiences through the expertise, passion and commitment of our exceptional team me...Show moreLast updated: 20 days ago
    • Promoted
    Implementation Specialist

    Implementation Specialist

    HighRadiusBellary, IN
    The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients. The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 1 day ago
    • Promoted
    Head of Customer Experience

    Head of Customer Experience

    Pocket FMballari, jharkhand, in
    It’s an amazing time to join Pocket FM as we continue shaping the future of audio entertainment both in India and beyond. We are front-ending the category creation for the audio OTT landscape and bu...Show moreLast updated: 3 days ago
    • Promoted
    Sales Support Management (Senior)

    Sales Support Management (Senior)

    Zenith Services Inc.ballari, jharkhand, in
    Sales Data & Process Management.Capture, organize, and maintain customer and sales opportunity data.Ensure data accuracy, timeliness, and compliance with company and legal standards.Manage document...Show moreLast updated: 2 days ago