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Manager / SAP Consultant

Agrocel Industries Pvt LtdMumbai

30+ days ago

Job description

About the Role :

We are seeking a skilled and proactive Manager SAP Consultant to oversee and coordinate SAP functional support across various modules. The ideal candidate will act as the single point of contact for SAP-related issues, manage issue resolution, facilitate communication between business users and technical teams, and ensure smooth SAP operations in compliance with defined SLAs.

Key Responsibilities (KRA) :

Coordinate and manage day-to-day SAP functional issues across SD, MM, FI, CO, PP, WM, PM, and QM modules
Serve as the primary liaison between business users and SAP support teams
Monitor, track, and ensure timely resolution of tickets using tools like ServiceNow, SAP Solution Manager, or ZohoDesk
Analyze issue trends and prepare weekly / monthly reports and dashboards for performance tracking
Perform root cause analysis and document resolutions for recurring issues
Support UAT and regression testing for new functionalities and system changes
Facilitate SAP Master Data Management activities
Assist in basic configuration tasks and coordinate change requests
Provide SAP-related user support and conduct functional training sessions
Ensure compliance with SLAs and organizational standards for issue resolution and reporting
Communicate effectively with stakeholders and escalate high-priority issues to minimize operational disruptions
Collaborate with cross-functional teams to drive continuous improvements in SAP processes

Required Skillsets :

Proven experience in SAP Functional Support across multiple modules Hands-on expertise in issue tracking and resolution using ticketing tools (ServiceNow, SAP Solution Manager, ZohoDesk)

Strong understanding of SAP Master Data and functional configuration concepts

Experience in managing user acceptance testing (UAT) and regression testing

Ability to perform root cause analysis and detailed documentation

Excellent communication and stakeholder management skills

Familiarity with SLA tracking, reporting, and dashboarding tools

Strong organizational and time management skills

Ability to work under pressure and manage multiple priorities

Educational Qualification :

Bachelors Degree in Computer Science, Information Systems, or related field. SAP certification is a plus.

(ref : hirist.tech)

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