Talent.com
No longer accepting applications
Associate Director - Client Servicing

Associate Director - Client Servicing

FoxyMoronIndia
1 day ago
Job description

Job Purpose : Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth.

Roles and Responsibilities :

1. Strategic Planning and Communication :

  • Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
  • Lead client pitching process by generating innovative concepts in collaboration with internal teams.

2. Brand Positioning and Differentiation :

  • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

    • 3. Quality Analysis and Innovation :

  • Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.

    • 4. Performance Analysis and Reporting :

  • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

    • 5. Resource Planning and Contract Management :

  • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

    • 6. Financial Management :

  • Maintain monthly client P&Ls, ensuring billing targets are met.

    • 7. Brief Review and Approval :

  • Review and vet client briefs, ensuring alignment with execution plans and strategies.

    • 8. Client Relationship Management :

  • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
  • Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Follow up on overdue payments, acting as a point of contact for high-priority escalations.

    • 9. Legal Compliance and Education :

  • Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.

    • 10. Strategic Inputs and Innovation :

  • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.

    • 11. Team Development and Training :

  • Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving.
  • Structure training programs with the L&D team to improve work quality and specific competencies.

    • 12. Team Growth :

  • Hire capable independent resources that can understand, communicate and execute client briefs accurately
    • Create a job alert for this search

    Client Servicing • India

    Related jobs
    • Promoted
    Associate Director - Advanced Analytics

    Associate Director - Advanced Analytics

    KMK Consulting Inc.Nagpur, IN
    KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions. Our data analytics and software platform...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Associate- US

    Operations Associate- US

    AmberNagpur, IN
    Operations Associate (US Region).Long-term accommodation booking platform for students (think.Amber helps 80M students worldwide, find and book full-time accommodations near their universities, wit...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director, Search & Social

    Associate Director, Search & Social

    AtidivNagpur, IN
    Associate Director, Search & Social.Atidiv was built to ignite hyper growth.We are the solution for sustainable and scalable growth. Atidiv is a provider of data science, product development & offsh...Show moreLast updated: 28 days ago
    • Promoted
    Revenue Operations Associate

    Revenue Operations Associate

    Scrut Automationnagpur, maharashtra, in
    Job Title : Revenue Operations Associate.Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC).Our mission is to help modern enterprises move beyond simple checklists to buil...Show moreLast updated: 28 days ago
    • Promoted
    Associate Director Strategic Sourcing

    Associate Director Strategic Sourcing

    AdalvoNagpur, IN
    At Adalvo, we're not just a company - we're a team of passionate people driven by our mission to consistently deliver high-quality products and services to our partners. We are looking for an enthus...Show moreLast updated: 1 day ago
    • Promoted
    Client Engagement Associate / Consultant

    Client Engagement Associate / Consultant

    Acquarius Capstorm Limitednagpur, maharashtra, in
    Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?. Would you like to be part of a fast-growing Australian SaaS company t...Show moreLast updated: 19 days ago
    • Promoted
    Associate-Academic Delivery

    Associate-Academic Delivery

    EmeritusNagpur, IN
    Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 7 days ago
    • Promoted
    Client Relationship Director

    Client Relationship Director

    CorenzaPune, Republic Of India, IN
    The company operates in the entertainment industry, providing end-to-end creative and technical outsourcing services.We are seeking a seasoned Accounting Manager (Shared Services) to lead and manag...Show moreLast updated: 7 days ago
    • Promoted
    Assistant Director / Associate Director -Investment Banking

    Assistant Director / Associate Director -Investment Banking

    Acuity Knowledge PartnersNagpur, IN
    Hiring for leadership role, for our Investment Banking team focused towards presentation / DTP skill.Primary tasks include to format presentations, pitchbooks, designing visually appealing slides, t...Show moreLast updated: 3 days ago
    • Promoted
    Associate Transaction Services

    Associate Transaction Services

    CohnReznickNagpur, IN
    The Transaction Advisory Services team, part of Cohn Reznick Professional Services’ Advisory (“CRPS Advisory”), manage and supports buy-side and sell-side transaction advisory engagements, providin...Show moreLast updated: 2 days ago
    • Promoted
    Senior Manager / Associate Director - Engineering

    Senior Manager / Associate Director - Engineering

    interface.ainagpur, maharashtra, in
    Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.To ...Show moreLast updated: 7 days ago
    • Promoted
    Client Relationship Director

    Client Relationship Director

    Airtel BusinessRepublic Of India, IN
    Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts.Ensures achievement of ...Show moreLast updated: 6 days ago
    • Promoted
    Client Partnership Director

    Client Partnership Director

    SchbangRepublic Of India, IN
    Schbang is a creative technology transformation company delivering future-ready digital solutions across design, technology, marketing, automation, and innovation. We empower brands with full-stack ...Show moreLast updated: 6 days ago
    • Promoted
    Client Relationship Director

    Client Relationship Director

    Karamtara EngineeringRepublic Of India, IN
    We are looking for a dynamic and experienced.Tubes, Solar MMS, and Stamping divisions.This role is critical to driving strategic growth and maintaining strong relationships within the domestic mark...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relationship Director

    Client Relationship Director

    NextynRepublic Of India, IN
    Nextyn is a fast-growing Expert Network and Research firm that connects business leaders, investors, and consultants with subject matter experts worldwide. We help clients make better decisions by p...Show moreLast updated: 6 days ago
    • Promoted
    Senior Tax Associate

    Senior Tax Associate

    Elevatenagpur, maharashtra, in
    Elevate LLC is a national platform built to partner with growth-focused accounting, tax and advisory firms.Our mission is to empower entrepreneurial firms and their leaders by providing the capital...Show moreLast updated: 30+ days ago
    • Promoted
    Client Success Director

    Client Success Director

    PepperRepublic Of India, IN
    Io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories.Over...Show moreLast updated: 20 days ago
    • Promoted
    Client Solutions Director

    Client Solutions Director

    HOWLRepublic Of India, IN
    We’re a company obsessed with creating - create teams, create processes, create culture - and ultimately create brands, products, and experiences that outlast noise and trends.We’re built on the wo...Show moreLast updated: 7 days ago