Family Relations Specialist

Location : Bangalore (Whitefield)

Working Days : 5.5 days

The standard weekly shift is Monday to Saturday (half-day on Saturday). However, in certain rotations, Sunday is a working day, in which case Thursday and Saturday become half-days to maintain the 5.5-day structure.

KLAY is the leading brand in the Early Childhood Care & Education industry in India with over 165+ centres spread across Bangalore, Hyderabad, Chennai, Mumbai, Pune, and Delhi NCR. The KLAY brand is owned by Founding Years Learning Solutions Pvt Ltd (FYLS). We have been recognized among the top 100 Workplaces in India (as ranked by Great Place To Work Institute) during the years 2019 & 2020.

Please visit our website to know more about us – www.Klayschools.Com

About the Role

We are seeking a Pre-Sales Executive to be the first point of contact for parents exploring KLAY Preschool & Daycare. You will play a key role in building trust, scheduling tours, and ensuring parents have a seamless experience with us. This role is ideal for someone who is empathetic, driven by numbers, and motivated to deliver results in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound parent inquiries through calls, WhatsApp, and emails.
• Engage with parents with empathy, understand their requirements, and position KLAY as the right solution.
• Schedule center tours and ensure proper follow-up until tour visit.
• Maintain daily call productivity with an average talk time of 2.5–3.5 hours / day .
• Accurately update lead status in CRM and ensure 100% adherence to processes.
• Follow scripts while adapting to parent queries with warmth and clarity.
• Support team performance by meeting individual KPIs on calls, tours, and conversions.

Key Requirements

What We’re Looking For

Send us your resumes with subject line ' Application for Pre-Sales Executive' to nanavay.s@klay.co.in