Lead Test Engineer

About Birlasoft :

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job : Looking for Test Lead / Specialist – Sales - CRM Platform - Microsoft D365 .

Job Title : Test Lead / Specialist

Location : Bangalore

Educational Background : Post graduation / bachelor’s degree.

Key Responsibilities

UAT Strategy & Planning

Define UAT scope, objectives, and success criteria aligned with Sales - CRM workflows.

Develop UAT test plans, schedules, and resource allocation.

Coordinate with business stakeholders to align testing goals with Sales - CRM operations.

Test Case Management

Oversee creation and execution of test cases based on business requirements.

Ensure coverage of critical Sales - CRM processes (e.g., lead management, opportunity tracking, quote generation ,

• Sales , CRM integrations).

Team Leadership

Lead and mentor UAT testers and business users.

Coordinate cross-functional testing efforts and manage dependencies.

Defect Management

Track, analyze, and escalate defects.

Collaborate with development and QA teams for resolution.

Environment & Data Setup

Ensure UAT environment mirrors production.

Manage test data preparation and validation.

Compliance & Documentation

Ensure adherence to regulatory standards (e.g., GDPR, SOX).

Maintain documentation of test results, issues, and resolutions.

Required Skills & Qualifications

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Strong understanding of Sales - CRM Platform - Microsoft D365s (e.g., Sales - CRMforce, - Sales)

Experience with JIRA , Confluence , TestRail , or similar tools.

Working experience on - Sales setup, configuration and validation

Familiarity with Agile, Scrum methodologies.

API Integration testing

Excellent analytical, problem-solving, and communication skills.

ISTQB, PMP, or similar certifications preferred.

Preferred Experience

1+ years in UAT / Test Management roles.

Experience in testing CRM workflows and third-party integrations and API

Exposure to mobile and web-based Sales - CRM tools.

Knowledge of automation tools and frameworks is a plus.