Senior Solutions Architect

Job Title : Senior Solutions Architect – CRM / ERP (Dynamics 365 CE)

Role Overview

Provide technical and business consultative leadership across pre-sales and post-sales cycles for large-scale CRM / ERP implementations , with specialization in Microsoft Dynamics 365 CE and integrated enterprise ecosystems. This role drives solution architecture, design optimization, scalability, and technical audits to ensure robust, high-quality enterprise systems.

Key Responsibilities

Solution Architecture & Delivery

Define solution architecture across Dynamics 365 CE modules (Sales, Service, Marketing, Field Service, Customer Insights).

Lead fit-gap analysis, design workshops, and PoCs with stakeholders to align business needs with technical solutions.

Architect CE platform solutions including entity models, workflows, integrations, and security models .

Govern solution quality through design reviews, documentation, and compliance with Microsoft and enterprise standards.

Design and oversee integrations with external systems using Azure services, middleware, and APIs .

Drive adoption of Power Platform (Power Apps, Power Automate, Power BI) for extended CRM capabilities.

Consulting & Pre-Sales

Lead pre-sales solutioning, RFP responses, demos, and technical due diligence to build winning value propositions.

Advise senior business and IT leaders on ERP / CRM strategy, IT architecture, and scalability improvements .

Create whitepapers, reusable assets, and industry-focused solution frameworks .

Innovation & Capability Building

Stay current with Microsoft releases, licensing, and AI-driven CRM tools (Virtual Agents, Dynamics 365 Portals, Copilot).

Conceptualize and implement proof-of-concepts, accelerators, and reusable components for practice growth.

Mentor and guide a team of architects and technical consultants ; conduct knowledge sessions, webinars, and capability development.

Governance & Quality

Conduct architecture and design reviews , ensuring adherence to best practices, performance, and security.

Define and monitor non-functional requirements (NFRs) across performance, scalability, and availability.

Ensure compliance with regulatory, security, and architectural principles in multi-vendor environments.

Measures of Success (KPIs)

Number of RFPs / estimations delivered and conversion rate.

Customer satisfaction and zero-issue delivery on technical quality.

Contribution to IP development (accelerators, whitepapers, reusable components).

Number of knowledge sessions / webinars conducted within practice.

Breadth of technology certifications and trainings completed.

Required Skills & Experience

10+ years in CRM / ERP or enterprise applications.

4+ years hands-on experience with Microsoft Dynamics 365 CE .

Strong expertise in solution design, system integrations, and enterprise architecture .

Deep understanding of Power Platform (Dataverse, Power Apps, Automate, BI) .

Experience with Azure services for authentication (AD / ADFS / OAuth), data, and middleware integration.

Hands-on experience with custom plugins, workflows, Dynamics 365 Portals, Virtual Agents, and AI-driven tools .

Strong consulting and stakeholder management skills to engage senior executives.

Familiarity with Agile delivery models and architecture governance frameworks.

Preferred Certifications

Microsoft Certified : Dynamics 365 Solutions Architect Expert

Microsoft Certified : Power Platform Solution Architect Expert

Microsoft Azure certifications (Integration / Architect track)

Key Skills

Dynamics 365 CE Architecture & Solutioning

CRM / ERP Technical Consulting

Azure Services & Middleware Integration

Power Platform (Apps, Automate, BI)

Solution Design & Scalability

Pre-Sales & RFP Solutioning

Enterprise Application Integration

Architecture Governance & Audits