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Global Business Solutions Specialist

Global Business Solutions Specialist

beBeeDeploymentBengaluru, India
1 day ago
Job description

Sapaad is a unified commerce platform leader delivering software solutions for the food and beverage industry.

Our product has achieved success over the past decade empowering thousands of businesses across 40+ countries with many more coming onboard each day.

We are driven by a passionate team of experts constantly evolving introducing innovative features that set the benchmark for F&B tech.

Headquartered in Singapore with offices across five countries we are backed by seasoned veterans with deep expertise in web mobility and e-commerce.

We are looking for Customer Solutions Engineers / Deployment Officers dynamic creative individuals who thrive in a fast-paced product-driven environment and are passionate about web and mobile technologies.

This role combines technical expertise customer engagement and product advocacy to deliver world-class solutions and support.

Why work with us?

Work on a global SaaS product trusted by thousands of restaurants

Lead deployments onboarding and customer training

Engage directly with customers to drive satisfaction and success

Collaborate with a fast-paced innovative team of developers designers and product experts

Grow your career in a dynamic product-focused environment

Your responsibilities will include :

  • Develop a deep understanding of our software products and services
  • Act as the primary point of contact for customers building trust-based relationships
  • Understand each client's business requirements and configure their account accordingly

Deployment & Training

  • Lead onboarding and deployment activities at customer sites including hardware setup POS terminals printers KDS etc.
  • Conduct training sessions for restaurant staff cashiers managers and F&B managers
  • Share best practices to help restaurants maximize the value of our software
  • Support & Troubleshooting

  • Provide remote and on-site support ensuring high availability for your portfolio of customers
  • Take ownership of user issues track tickets collaborate with engineering and report on root causes
  • Escalate critical issues promptly while coordinating with internal teams for resolution
  • CUSTOMER ENGAGEMENT & ADVOCACY

  • Communicate with users in clear friendly and professional language verbal and written
  • Proactively engage with clients to anticipate needs and offer solutions
  • Delight customers and turn them into brand ambassadors for our company
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    Solution Specialist • Bengaluru, India

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