CHIEF OF STAFF (GROUP OPERATIONS)

Position :  Chief of Staff – Group Operations

Location :  Remote (India)

Work Hours :  Must overlap with Australian time (AEST)

Employment Type :  Full-Time

About us -

We are a fast-growing Australian group operating across  car rentals, insurance / claims processing, automotive repairs, and fleet management .

We are now hiring a  highly capable, intelligent, and experienced Chief of Staff – Group Operations  to work directly with the Business Owner and manage all daily operations across multiple companies.

This is a  high-responsibility, leadership role  for someone who can operate independently, manage staff, solve problems, and ensure all businesses run smoothly without constant supervision.

ABOUT THE ROLE -

As the Chief of Staff – Group Operations, you are responsible for :

Running operational activities across all businesses

Leading teams (rentals, claims, workshop, admin)

Managing staff performance & KPIs

Overseeing claims, fleet operations, and workshop work

Monitoring cashflow, expenses, vendor invoices, bookings, and repair costs

Handling escalations, negotiations, and daily challenges

Implementing systems, processes, and SOPs

Providing daily and weekly reporting directly to the owner

Ensuring operational efficiency, discipline, and accountability

This is a role for someone who can think like an  operator , act like a  manager , and manage the business like a  second owner .

KEY RESPONSIBILITIES -

Operations & Business Oversight Manage day-to-day operations for rentals, claims, repairs, and workshop activities

Ensure timely customer service, booking fulfilment, and fleet utilisation

Oversee claims handling and insurer communication

Monitor and review workshop jobs, parts, and repair quality

Leadership & Team Management Lead internal teams in India & Australia

Monitor KPIs, task completion, and staff discipline

Resolve staffing issues, performance gaps, and operational bottlenecks

Financial & Reporting Review daily performance numbers, pending claims, bookings and expenses

Approve invoices, workshop bills, and supplier payments

Prepare and submit reports directly to the business owner

Process Improvement Build and implement SOPs across rentals, claims, workshop

Improve efficiencies and reduce operational costs

Introduce new systems, tools, and workflow automation

Strategic Support Attend management meetings

Act as the bridge between the owner and teams

Take responsibility for sensitive and confidential matters

REQUIREMENTS Experience 5+ years in operations management

Automotive, fleet, insurance, logistics, or service industry experience preferred

Must have managed teams of 10+ people

Experience in a fast-paced environment

Skills Exceptional English (written & spoken)

Strong leadership and decision-making

Excellent organisational and problem-solving skills

Ability to run multiple business units at once

Financial understanding (KPIs, budgets, expenses)

Ability to work under pressure and meet deadlines

Tech-savvy and comfortable with digital workflow

Personal Qualities Highly responsible & mature

Loyal and trustworthy

Proactive and self-driven

Ownership mindset

Ability to act independently

HOW TO APPLY -

Please submit your  resume  along with a  short cover letter  explaining :

Your operational experience.

Your leadership background.

Why you are the ideal candidate for a multi-business operations role.

Email all the details to info@superiorrental.com.au