Hospitality Supervisor

For Lonavala. This is an on-site job.

Fiori is looking for captains who will report to the restaurant manager and focus on curating an amazing hospitality experience for patrons.

Fiori places heavy importance on a growth centric culture. You will be exposed to constant training, cuisines, mixology and barista techniques. This would contribute to growing your learning and professional landscape.

Duties and Responsibilities :

• Supervise daily restaurant and catering operations to enhance guest experiences.
• Ensure compliance with established policies, procedures, and service standards.
• Maintain an active presence during service hours, events, and high-occupancy periods.
• Assist in handling customer complaints, ensuring swift service recovery, and informing managers accordingly.
• Assist in training and mentoring associates to enhance productivity and service quality.
• Foster a positive work environment to maximize associate satisfaction.
• Ensure adherence to hygiene manuals and health and safety regulations.
• Maintain cleanliness and sanitation standards across all operations.
• Monitor stock levels and maintain par stock for smooth operations.
• Supervise cashiering, consumption processes, and cost-control measures.
• Assist in minimizing losses and optimizing profitability through cost-saving initiatives.
• Ensure proper usage and maintenance of equipment, tools, and service items.
• Follow up on administrative and side duties as assigned by the manager.
• Assist in financial tracking and reporting as required.

Pre-Requisites :