Workplace Solution Architect

The Workplace transformation / END USER COMPUTING Architect – Presales will be primarily responsible for creating winning Propositions and solutions for all Digital workplace opportunities.

The Workplace transformation / END USER COMPUTING Architect may also have responsibility to lead a team, provide technical leadership, guidance and mentoring to the team. He / she will also be responsible for front ending all Solution Discussions with Customers and Onsite Sales

Responsibilities

• Min. 5+ years of IT experience, mostly in the areas of Infrastructure services and management
• Should have experience in designing workplace Solutions - Including Service Desk, Field support, Desktop lifecycle management, Email & Collaboration services, Virtual Desktop Architecture, and next gen digital workplace technologies.
• Work with TCS internal teams, partners and product vendors for designing technology solutions and effort estimations.
• Past experience in Workplace (End User Computing), Service Desk and onsite support delivery will be added advantage.
• Should have a thorough technical understanding and should have been responsible for creating Solutions as requested by the Customer in the RFP / RFI process.
• Should have in-depth understanding of technology stack, transformations and the next generation technology innovations / products in Marketplace.
• Should be well versed in Designing next gen Digital workplace and End user experience centric solutions.
• Should have a very good understanding of Workplace metrics, customer experience management and design nuances of modern digital workplace.
• Should have a thorough understanding of Hosted Workplace solutions and its integration with On-premises solutions (Active Directory, Virtualization, MDM)
• Should have experience on Workplace technologies, challenges faced during Setup, Migration, and operations.
• Should have performed roles where He / she has interfaced with Executive leadership on a consistent basis and been responsible for providing inputs on Workplace transformation / END USER COMPUTING Architecture and Strategy
• Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions.

Skills Required

Active Directory, Infrastructure Services, field support, Service Desk, Mdm, Virtualization