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Chief Operating Officer - Hospitality

Chief Operating Officer - Hospitality

Insight Advisors Private LimitedMaharashtra, India
7 days ago
Job description

& Operational Leadership

  • Lead and oversee the end-to-end operations of all amenities within the WSA property.
  • Translate the CEOs strategic vision into actionable business plans, measurable objectives, and operational results.
  • Establish robust governance systems, SOPs, and reporting frameworks across all operational units.
  • Ensure the highest levels of operational efficiency, safety, hygiene, and sustainability.

Guest Experience & Service Excellence :

  • Develop and enforce brand-aligned service standards to ensure a superior guest experience.
  • Implement performance monitoring, training, and feedback systems to achieve service excellence.
  • Benchmark performance against leading hospitality brands and continuously enhance quality standards.

    • People & Organizational Leadership :

  • Build, train, and lead high-performing cross-functional teams covering facilities, F&B, retail, security, and guest services.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Implement performance management systems and leadership development programs.

    • Financial & Commercial Management :

  • Drive financial performance and profitability through effective budgeting, forecasting, and cost control.
  • Manage end-to-end P&L responsibility for the property.
  • Lead vendor selection, contract negotiation, and franchise management to ensure optimal commercial outcomes.

    • Compliance & Risk Management :

  • Ensure adherence to all statutory, legal, and safety requirements, including FSSAI, ISO, and environmental regulations.
  • Implement regular audits and quality assurance processes to uphold safety and hygiene standards.

    • Facility & Infrastructure Management :

  • Oversee the upkeep, maintenance, and landscaping of all facilities to five-star operational benchmarks.
  • Coordinate with the construction and project management teams to ensure seamless operational readiness during and post-development phases.

    • Candidate Profile :

    Educational Qualifications :

  • MBA in Hospitality Management, Operations, or Business Administration

    • OR

  • Bachelors Degree in Hotel Management from a reputed institute (IHM, Oberoi CLD, Les Roches, EHL, or 8-10 years of proven leadership experience in hospitality or integrated operations management
  • Minimum 5 years in a senior leadership position (GM / COO / VPOperations level)
  • Demonstrated success in managing large-format, multi-unit operations such as resorts, airport lounges, highway hubs, malls, or mixed-use developments

    • Preferred Industry Background :

  • Premium Hospitality Brands : Taj, Oberoi, Marriott, Hyatt
  • Retail & Food Court Operations : Phoenix Malls, PVR, Select CityWalk
  • Highway & Infrastructure Projects : IOCL, HPCL, McDonalds (Highway Format), Shell Select
  • Facility Management Firms : Sodexo, Compass, JLL

    • (ref : iimjobs.com)

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    Chief Operating Officer • Maharashtra, India