Talent.com
This job offer is not available in your country.
Prerelease Supportability Engineer - Fusion

Prerelease Supportability Engineer - Fusion

AutodeskBengaluru, Karnataka, India
1 day ago
Job description

Position Overview

Autodesk is seeking a dedicated and proactive Pre-Release Supportability Engineer to join our Customer Technical Success team. The successful candidate will play a crucial role in ensuring the supportability of pre-release products by closely partnering with Product Engineering, Product Management, and Insights teams. This position requires a strong technical background, excellent communication skills, and the ability to collaborate effectively across multiple teams to enhance customer satisfaction and product quality.

Responsibilities

Act as the primary liaison between Customer Technical Success and Product Engineering, Product Management, and Insights teams to ensure pre-release products are supportable and meet customer needs.

Collaborate with Product Engineering to identify potential technical issues in pre-release products and develop strategies to mitigate them.

Work closely with Product Management to understand product roadmaps, feature sets, and customer expectations, providing feedback on supportability aspects.

Utilize Insights team data to analyze customer feedback and support trends, contributing to the continuous improvement of pre-release product supportability.

Develop and maintain comprehensive documentation for pre-release products, including troubleshooting guides, FAQs, and best practices.

Partner with Enablement to develop learning content related to pre-release product features, potential issues, and resolution techniques.

Monitor and report on the performance and supportability of pre-release products, providing actionable insights to relevant teams.

Participate in pre-release testing and validation processes to ensure product readiness for customer use.

Contribute to the development and implementation of supportability metrics and KPIs to measure the effectiveness of pre-release support efforts.

Foster a culture of collaboration and continuous improvement across all teams involved in pre-release product development and support.

Minimum Qualifications

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

Minimum of 3-5 years of experience in technical support, product management, or a related role within the technology industry.

Strong technical background with the ability to understand complex product features and functionality.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.

Proven ability to analyze data and provide actionable insights to improve product supportability.

Experience with development lifecycles, agile principles, pre-release product testing and validation processes.

Familiarity with supportability metrics and KPIs.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Passion for customer success and commitment to delivering high-quality products and support.

Preferred Qualifications

Experience working in a SaaS environment or with cloud-based products.

Knowledge of Autodesk products and solutions.

Certification in Project Management or a related field.

#LI-SV2

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here :

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here :

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Create a job alert for this search

Prerelease Supportability Engineer Fusion • Bengaluru, Karnataka, India

Related jobs
  • Promoted
Product Support Engineer

Product Support Engineer

KognitosBengaluru, Karnataka, India
GenAI, and we’re looking for a passionate.If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move.Trouble...Show moreLast updated: 23 days ago
  • Promoted
NAS Appliance Platform Engineer

NAS Appliance Platform Engineer

RecroBangalore Urban, Karnataka, India
Participate in design, development, test, and maintenance of Nasuni’s NAS.Develop and maintain complex Linux systems software to support deployment,. Write automated tests and contribute to build / re...Show moreLast updated: 11 days ago
  • Promoted
Technical Support Engineer

Technical Support Engineer

Dover Indiahosur, tamil nadu, in
Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 24 days ago
  • Promoted
Technical Support Engineer

Technical Support Engineer

LogiCoyhosur, tamil nadu, in
Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Candidate must have min 2-4 years of experience in Technical support using different support channels like Ch...Show moreLast updated: 11 days ago
  • Promoted
Localization Specialist

Localization Specialist

Tata ElectronicsHosur, Tamil Nadu, India
Greeting from TATA Electronics!!!.We are hiring for SCM Localization Specialist.Development of Equipment for EMS / FATP.Thorough knowledge on equipment benchmarking and localization projects.Equipm...Show moreLast updated: 30+ days ago
  • Promoted
Senior MLOps Engineer

Senior MLOps Engineer

Mitchell Martin Inc.hosur, tamil nadu, in
Include, but are not limited to, the following : .Own productionizing models—from tracked experiments to governed releases—ensuring resilient services with clear SLOs, runbooks, and fast, safe rollba...Show moreLast updated: 24 days ago
  • Promoted
Trade Support Engineer

Trade Support Engineer

OptimusPrime Securities and Research LLPBengaluru, Karnataka, India
OptimusPrime Research is a quantitative and high-frequency trading (HFT) firm.We build ultra-low latency trading systems in. Our trading edge depends on a world-class infrastructure that is.This rol...Show moreLast updated: 4 days ago
  • Promoted
Product Support Engineer with 2 to 3 yrs experience

Product Support Engineer with 2 to 3 yrs experience

expEDIumBengaluru, Karnataka, India
As a Production Support Engineer you will be required to learn iTech’s expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this ...Show moreLast updated: 10 days ago
  • Promoted
Senior LogicMonitor Developer

Senior LogicMonitor Developer

iVedha Inc.hosur, tamil nadu, in
Job Title : Senior LogicMonitor Developer.Platform Engineering Practice is looking for a.API-based integration and automation. In this role, you will lead the design and implementation of monitoring ...Show moreLast updated: 30+ days ago
  • Promoted
Kinaxis Maestro Solutions Consultant

Kinaxis Maestro Solutions Consultant

Scott Sheldon India Pvt. Ltd.hosur, tamil nadu, in
Scott Sheldon, LLC is a supply chain consulting firm focused on implementing world-class technologies within our customers’ supply chain operations. For over twenty years, we have built an impeccabl...Show moreLast updated: 30+ days ago
  • Promoted
Senior Release Engineer (Branching, Merging & Deployment)

Senior Release Engineer (Branching, Merging & Deployment)

CESBengaluru, IN
This role is critical in maintaining the.Perform code merges, resolve conflicts, and ensure.Automate deployment processes for. Collaborate with teams to align on.Monitor deployments, troubleshoot is...Show moreLast updated: 9 days ago
  • Promoted
Tier 1 Support Engineer

Tier 1 Support Engineer

Papaya Globalhosur, tamil nadu, in
Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll categ...Show moreLast updated: 4 days ago
  • Promoted
Senior Platform Engineer

Senior Platform Engineer

Cummins Indiahosur, tamil nadu, in
Responsible for defining and communicating a shared technical and architectural vision for Product Teams to help ensure the system or Solution under development is fit for its intended purpose.Embr...Show moreLast updated: 12 days ago
  • Promoted
Sr. Oracle Fusion HCM Consultant (Production Support)

Sr. Oracle Fusion HCM Consultant (Production Support)

Jigya Software Serviceshosur, tamil nadu, in
Oracle Fusion HCM Consultant (Production Support).We are seeking a highly experienced.Senior Oracle Fusion HCM Consultant. The ideal candidate will lead the support and optimization of Oracle Fusion...Show moreLast updated: 4 days ago
  • Promoted
Emulation Engineer / Lead

Emulation Engineer / Lead

eInfochips (An Arrow Company)Bengaluru, Karnataka, India
Minimum 5 years relevant experience is required.Bangalore, Hyderabad, Noida, Chennai.Emulation experience on any / all available platforms (Palladium, Protium, Veloce, or Zebu, EP) including design b...Show moreLast updated: 30+ days ago
  • Promoted
Solutions Consultant

Solutions Consultant

Atomicworkbangalore, karnataka, in
Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. We offer competitive pay to employees and pract...Show moreLast updated: 30+ days ago
  • Promoted
Oracle Fusion HCM - Functional / Techno Functional

Oracle Fusion HCM - Functional / Techno Functional

MPC Cloud Consulting Pvt Ltdhosur, tamil nadu, in
We are looking for a minimum of 5 up to 18 years’ experience in Oracle Fusion HCM Technical / Functional or Techno Functional Consultant with excellent communication & expertise in HCM Modules such a...Show moreLast updated: 16 days ago
  • Promoted
Presales Engineer

Presales Engineer

Penta ConsultingBengaluru, Karnataka, India
You will be working closely with sales and partner teams to help position the value of our SaaS offerings, conduct product demonstrations and support solution design through the scales cycle.Partne...Show moreLast updated: 12 days ago
  • Promoted
Oracle Fusion Incentive Compensation Consultant

Oracle Fusion Incentive Compensation Consultant

SpectrumTekhosur, tamil nadu, in
Oracle Fusion Incentive Compensation.If you're passionate about working in a dynamic environment and want the flexibility of working fully remote, this is a great opportunity!.Configuration experti...Show moreLast updated: 30+ days ago
  • Promoted
Software Support Engineer I

Software Support Engineer I

Actablhosur, tamil nadu, in
We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the peop...Show moreLast updated: 24 days ago