Ecom Assistant Manager

The incumbent will be responsible for managing the business development activities for the E-Commerce vertical at TCI Express Ltd.

Main Accountabilities :

• Developing business in the Branches and supporting the generation of new business.
• Experience in handling the core E-Commerce Customers.
• Oversee and head the entire gamut of E-commerce Ops - outstanding payments, order fulfillment, delivery services performance.
• Provide overall direction  to the E-comm team / customer service / OCC  team.
• Ensure adherence to the Service Level Agreements as informed to the customer. Work towards continuous improvement for serving all customers within the stated service delivery time.
• Liaison with customer relationship team to ensure seamless customer experience
• Help build and implement SOPs. Ensure compliance in hub operations and logistics in all areas.
• Liaise with various departments to gain support on customer escalations and resolve operational issues with stipulated time.
• Facilitate and implement process improvement ideas to improve overall process efficiency and customer experience.
• Identify and evaluate the performance of pickup and delivery.
• Execute plans for ensuring availability of first mile & last mile operations.
• Strategic and execute central initiatives as well as contribute with ideas for effectively scaling up the operations
• Explore opportunities for reducing the overall Cost per Delivery.

Qualification :

Qualification - Graduate / PG

Job location Pan India

10-20% Hike on your current CTC

Experience : 3- 9yrs

Knowledge, Skills, Abilities and Competencies :

Education

Bachelor of Science (B.Sc), PGDM, Bachelor of Commerce (B.Com), Bachelor of Business Administration (B.B.A), Master of Commerce (M.Com), Master OF Business Administration (M.B.A), Bachelor of Arts (B.A), Masters in Arts (M.A), Bachelor Of Computer Application (B.C.A)

Skills Required

Sales, Operation, Logistic, Ecommerce