Senior Information Technology Project Manager

Job Purpose : Experience

Role Overview : The Senior IT Project Manager will manage Zoho CRM and BYST IT Tools / project management, drive vendor coordination, develop analytics reports, lead platform enhancement and deployment initiatives. This role also acts as a change agent to champion IT systems adoption and improvements, working closely with diverse stakeholders. Key Responsibilities :  Manage and optimize Zoho CRM workflows, data automation, and customizations to meet evolving business needs.  Drive product and tool enhancements, including design, testing, and deployment of new functionalities. Work on Vendor management activities ensuring timely and quality delivery solutions.  Build and maintain advanced dashboards and analytics reports that provide actionable insights for decision-making.  Collaborate extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.  Act as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.  Ensure data governance, quality, and continuous process improvements in reporting and communication workflows.

Qualifications & Experience :  Graduate / Masters in data science / statistics / economics with 5-10 years of experience.  Experience / Certification in Scrum / Agile / PMP / PMI or relevant project management techniques  5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project / vendor management and data analytics.  Proven expertise in product enhancement, deployment, and IT change management.  Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.  Strong vendor management and stakeholder communication skills.  Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.

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