lead Kinaxis

o Working with the team, identify the tools and techniques to translate

o needs and future goals into a plan that will enable secure and practical solutions.

o Conduct routine solution maintenance, monitor the platform's health and conduct daily proactive monitoring of the CyberArk production environment.

o Automate processes across the CyberArk products as agreed

• Monitor CyberArk and support any break / fix, upgrades, patches, and performance or integration related issues.
• Create automated periodic reports as required and addressing any discrepancies found.
• Maintain responsibility for privileged user incident management support, user acceptance testing of privilege accounts, load testing, performance testing, and validation testing of the CyberArk solution.
• Maintain & support CyberArk daily from a tier 2 standpoint, troubleshooting Vault, CPM, PTA, PSM, and PVWA issues as required
• Collaborate to develop and execute an overall project plan and timelines for key deliverables
• Resolution of tier 2 trouble tickets, including password rotations, password malfunctions, account creations, account changes, scheduling.
• Installation of CyberArk vault including multiple CPMs, PVWAs, and as-built documentation as needed
• Collaborate to define access control, user entitlements, and user access policy management
• Work with development teams on integration with CyberArk.