Amazon Cti Consultant
Milestone Technologies, Inc.Ahmedabad, Republic Of India, IN2 days ago
Job descriptionExposure to Cisco, Avaya, Genesys (legacy CTI systems) AWS certification Knowledge of SIP, VoIP, or WebRTC Experience with Amazon Connect Tasks, Contact Lens, Wisdom Lead the setup and configuration of Amazon Connect environments Work with business teams to gather requirements and translate them into technical designs Build backend integrations using AWS Lambda and REST APIs Integrate Amazon Connect with CRM and support systems Support user testing, deployment, and documentation Troubleshoot issues and improve existing contact flows
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience :
- Minimum 7 years total experience in contact center / CTI space
- 3+ years of hands-on experience with Amazon Connect
- Proven experience working in a consulting role for CTI transformation projects
- Strong knowledge of Amazon Connect features : contact flows, routing, queues, agent setup
- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk
- Good understanding of AWS services : Lambda, DynamoDB, S3, CloudWatch
- Basic scripting with Node.Js or Python
- Experience in building or enhancing IVRs using Amazon Lex
- Comfortable working independently in a client-facing environment
Nice to Have :
Responsibilities :
Create a job alert for this search
Consultant • Ahmedabad, Republic Of India, IN
Related jobs
- Promoted
Cloud Consultant
Masteknadiad, gujarat, in We need an experienced AWS Data Engineer / Performance Optimization Consultant to help us analyze, tune, and optimize our existing AWS Glue ETL, Step Functions workflows and Amazon Redshift data wa...Show moreLast updated: 15 days ago
- Promoted
SAP Basis Technical Consultant - Public cloud
SyntaxAhmedabad, IN Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972.Syntax has un...Show moreLast updated: 30+ days ago
- Promoted
SAP IBP Consultant(Support & Enhancement Project)
AmpstekAnand, IN Title : SAP IBP Consultant(Support & Enhancement Project).We are seeking a skilled SAP IBP Consultant for a support project focused on Demand Planning, Supply Planning, Inventory Optimization, and C...Show moreLast updated: 16 days ago
- Promoted
Fusion HCM Technical Consultant
OracleGandhinagar, Gujarat, India The HCM pillar has consultants focused on delivering services on Oracle HCM Cloud – Fusion & Taleo, as well as Onprem Applications : eBusiness Suite, Peoplesoft.
We have current team strength of 250 ...Show moreLast updated: 26 days ago
- Promoted
Lead Consultant - NetSuite Technical (Developing & Consulting) - Advisory
WithumAhmedabad, Gujarat, India Withum is a place where talent thrives - where who you are matters.It’s a place of endless opportunities for growth.A place where entrepreneurial energy plus inclusive teamwork equals exponential r...Show moreLast updated: 10 days ago
- Promoted
- New!
Cloud Consultant
Allianze InfosoftGandhinagar, IN Microsoft Dynamics 365 HR & Finance – Senior Implementation Consultant.This is a high-visibility, client-facing position where you will own the full implementation lifecycle—from requirements and s...Show moreLast updated: 9 hours ago
- Promoted
Amazon CTI Consultant
Milestone Technologies, Inc.Gandhinagar, IN We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 30+ days ago
- Promoted
Amazon Cti Consultant
Milestone Technologies, Inc.Gandhinagar, Republic Of India, IN We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 2 days ago
- Promoted
Senior SAP AI Consultant
MaitsysAhmedabad, IN Senior SAP AI Consultant @ Remote – India | Full-Time.AI-driven solutions within the SAP ecosystem.The ideal candidate will have deep technical expertise in.
SAP AI Core, AI Launchpad, BTP AI Servic...Show moreLast updated: 16 days ago
- Promoted
Senior Amazon Redshift
Vidhema TechnologiesAhmedabad, IN Notice Period : Immediate Joiners Preferred.We are looking for an experienced Senior.Amazon Redshift Developer to lead the design, setup, and management of new Redshift projects from the ground up.T...Show moreLast updated: 2 days ago
- Promoted
OCI Consultant
ConfidentialAhmedabad, India Oracle Cloud Infrastructure (OCI) administration and a strong understanding of cloud technologies.Design, deploy, and optimize OCI solutions across Compute, Storage (Block and Object), Networking, ...Show moreLast updated: 9 days ago
- Promoted
HCM Technical consultant
Mumba Technologies, Inc.Ahmedabad, IN We are a leading organization committed to innovation and excellence in the field of technology.Our mission is to empower businesses through cutting-edge solutions and a collaborative culture that ...Show moreLast updated: 10 days ago
- Promoted
EDI Sterling Consultant
BayOne SolutionsGandhinagar, IN Configure, maintain, and troubleshoot EDI solutions using IBM Sterling to support seamless electronic data interchange with business partners.
Collaborate with cross-functional teams to integrate ED...Show moreLast updated: 30+ days ago
- Promoted
SAP CPI Consultant
SyntaxNadiad, IN Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972.Syntax has un...Show moreLast updated: 30+ days ago
- Promoted
SAP CPI Consultant
iPivotAnand, IN We are looking for an experienced.SAP and non-SAP systems using SAP Cloud Platform Integration (CPI) / SAP Integration Suite.
The ideal candidate will have strong expertise in integration flows (iFl...Show moreLast updated: 1 day ago
- Promoted
Senior Consultant - CPI
valanticNadiad, IN We are looking for an experienced.SAP Cloud Platform Integration (CPI).This role requires a deep understanding of APIs, system connectivity, and modern integration practices.Design, build, and deli...Show moreLast updated: 15 days ago
- Promoted
- New!
AI Strategy Consultant
Tata Consultancy ServicesNadiad, IN Experience in developing and implementing AI strategy and AI solution frameworks.Consulting experience in technology strategy and digital transformation.
Proficient in navigating the AI implementati...Show moreLast updated: 9 hours ago
- Promoted
- New!
Client Servicing Consultant
MullenLowe Lintas GroupNadiad, IN MullenLowe Lintas is one of India’s leading creative agencies and part of the global MullenLowe Group network.Known for its strategic thinking and creative excellence, the agency partners with some...Show moreLast updated: 9 hours ago