Program Facilitator

role overview

As a facilitator on the global learning and development team, your role is focused on ensuring the facilitation and delivery of key learning programs into our business, that support our people in developing skill sets required to become a future-ready workforce.

Working as part of the global team, you will be responsible for leading and / or supporting a number of our key programs globally, ensuring the end-to-end experience meets our global standards, and that we meet the demands of the business in terms of program availability across all our regions. You will support stakeholders to navigate our global programs, providing guidance on program suitability, timing & scheduling. You will lead by example creating a positive experience for our learners whilst encouraging leaders and managers to actively support a culture of everyday learning within their teams

In addition, as part of the global team you will participate and contribute to regional and global L&D projects that support the function in achieving the business’ short and mid-term strategic goals, taking guidance and direction from senior functional leads.

The role reports directly into the specified Manager or Director . However, as part of a global team, you will be required to work within a matrixed structure, navigating dotted-line reporting based on the allocated programs that you lead and / or support. These dotted reporting lines will allocate tasks and assignments that you are responsible for delivering as part of your program responsibilities.

priorities for the role include

Working collaboratively with the global learning team, understand the strategic learning strategy and the role you play in contributing to it.

Lead and / or support on identified global programs, collaborating with the facilitation team inline with SOP.

For identified programs, ensure that participant certification standards are adhered to, ensuring consistent, timely and fair marking of program certification requirements (inline with SOPs)

Partner with the Learning Coordinator inline with SOP for program coordination (This including scheduling, tracking participation & certification rates, and marketing for your programs)

Facilitate identified programs, creating an engaging learning environment, and confidently navigating varying regional needs from learners.

Support and / or lead in program improvements; reviewing content, design and delivery to stay relevant to current business needs and updated learning theory.

Work in close collaboration with operational managers and other relevant stakeholders to encourage a culture of everyday learning within their teams

Respond to learning requests, providing direction to stakeholders to suitable and available learning solutions

Lead and / or support in projects that support the continuous improvement of our learning ecosystem, working at a regional and / or global level

Continuously develops-self, leveraging emerging L&D trends, theories and concepts for increased impact.

Supports the development of team members through role modelling and mentoring

human forward leadership competencies

Connect People : client, candidate, employee society, building strong customer relationships and delivering customer-centric-solutions

Resourcefulness : securing and developing resources effectively and efficiently

Manages Ambiguity : operating effectively, even when things are not certain or the way forward is not clear

Drives vision and purpose : painting a compelling picture of the vision and strategy that motivates others into action

HR-specific behaviors

Randstad has functional-specific desired behaviors to ensure we have a world class HR team in place. The desired behaviors are summarized below.

Courage to challenge : Shows courage and confidence to speak up skillfully, challenging others even when they are confronted with resistance or unfamiliar circumstances.

Business acumen : Builds and delivers professionalism through combining commercial and HR expertise to bring value to the organization, stakeholders and peers.

Decisive judgement : Demonstrates the ability to analyze and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions.

Curious : Be future-focused, eager to understand and open-minded; seeks out evolving and innovative ways to add value to Randstad.

Program responsibilities

Owns and drives assigned global programs in line with SOPs , managing program resources including allocating tasks and overseeing output of peers in a matrixed environment.

Creates and shares regular ROI / ROE reporting for owned programs including recommendations for continued improvements.

Takes a global approach to program adjustments and delivery, supporting collaboration and input from relevant teams, departments and leadership.

Engages with stakeholders, taking ownership for queries and issues relating to assigned programs, seeing these through to satisfactory resolution.

Works autonomously, is able to manage job and programs with minimal support (making informed decisions and demonstrating good judgement).