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Information Technology Support Administrator

Information Technology Support Administrator

Saffron Tech Pvt LtdNarela, Delhi, India
2 days ago
Job description

About Saffron Tech : Saffron Tech merged with Saffron Edge and focuses on delivering excellence through technology with the right marketing efforts. We offer various services that help businesses scale, measure, and monitor revenue growth. Saffron Tech is a well-established company providing development services and IT solutions to its clients across the globe. We have been in the IT industry for more than 17+ years now! Our company has successfully executed over 2000+ projects for its clients. We have been excelling the business expectations of our clients, which has resulted in building trust among 200+ global clients. Our Microsoft Gold certification has further accelerated the quality of service that the company renders to its clients.

Learn more about us :

Job Title : IT Support Executive / IT Administrator

Location : Ghitorni, South Delhi - Work From Office

Working Days : 5 Days

Experience : 0.6 – 2 Years

Employment Type : Full-Time

About the Role :

We are looking for a proactive and detail-oriented IT Support Executive to manage day-to-day IT operations, including hardware troubleshooting, internet / network support, and assisting new joiners during onboarding. The ideal candidate should have strong problem-solving skills, a service-oriented attitude, and the ability to resolve issues quickly to ensure smooth office operations.

Key Responsibilities :

IT Support & Troubleshooting :

  • Diagnose, troubleshoot, and resolve issues related to hardware (laptops, desktops, printers, peripherals).
  • Manage and troubleshoot internet connectivity, Wi-Fi, LAN, routers, and network-related issues.
  • Install, upgrade, and configure computer software, operating systems, and applications.
  • Perform regular system maintenance, updates, and security checks.

New Joinee Onboarding :

  • Set up workstations for new employees (laptop / desktop setup, software installation, email configuration, access creation).
  • Provide IT orientation for new hires (tools access, login setup, best practices).
  • Maintain inventory of IT equipment and ensure allocation documentation.

    • System & Network Management :

  • Ensure smooth functioning of internet, VPN, firewall, and internal networks.
  • Manage user accounts, passwords, and security permissions.
  • Coordinate with external vendors / ISPs for quick issue resolution when required.

    • Documentation & Reporting :

  • Maintain IT logs : issue tracker, hardware allocation records, system updates, etc.
  • Prepare reports on recurring issues and suggest improvements.
  • Manage asset inventory : laptops, chargers, keyboards, accessories, etc.

    • Requirements :

  • Bachelor’s degree in IT, Computer Science, or related field.
  • 0.6–2 years of experience in IT support or system administration.
  • Knowledge of hardware troubleshooting and system configuration.
  • Basic understanding of networking (LAN / WAN, routers, switches, Wi-Fi).
  • Familiarity with Windows OS, MS Office, and basic security tools.
  • Strong communication skills and ability to support non-technical users.
  • Ability to multitask and resolve issues efficiently.
  • Good problem-solving and customer service attitude.

    • Key Skills :

  • Hardware & System Troubleshooting
  • Network & Wi-Fi Support
  • System Configuration & Software Installation
  • User Account & Access Management
  • IT Asset Management
  • Problem-Solving & Communication
  • Vendor Coordination

    • Benefits :

  • 5 Days Working (Sat–Sun Off)
  • Flexible Working Hours
  • Learning & skill development opportunities
  • Health insurance

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    Information Technology Administrator • Narela, Delhi, India