Description :
Roles & Responsibilities :
Quality Strategy & Process Setup :
- Create and follow the best QA practices for our hospitality SaaS products.
- Set up manual and automation testing systems from the ground up.
- Manage the full QA process - from understanding requirements to testing and final sign-off before release.
Team Leadership & Management :
Lead and support the QA team members in their day-to-day work.Organize training to help the team improve their skills.Manage team workload and assign tasks effectively across different projects.Testing & Execution :
Read product and technical documents to plan testing.Write detailed test plans, test cases, and checklists.Manage all testing stages including regression, smoke, and sanity tests.Verify fixes and issues after updates go live.Tool & Workflow Management (ClickUp) :
Use ClickUp or similar tools to manage test cases, bugs, and team tasks.Define rules for bug severity and manage the bug tracking process.Automation (Optional but Preferred) :
Automate repetitive tests like regression or smoke tests.Use tools such as Selenium, Cypress, or Playwright if possible.Cross-Team Collaboration :
Work closely with Product Managers, Developers, and Support teams.Be the final checkpoint for product quality before release.Reporting & Metrics :
Track QA performance number of bugs, test coverage, and more.Share regular updates and reports with leadership.Key Skills Needed :
Experience leading QA teams and setting up QA processes.Strong knowledge of SaaS products and manual testing.Some experience with test automation tools is preferred.Comfortable using tools like ClickUp, JIRA, or similar.Good at problem-solving and attention to detail.Strong communication and teamwork skills.Requirements :
8 - 10 years of overall QA experience in B2B SaaS companies.3 - 5 years in a QA lead or manager role.Hands-on experience with manual testing, UI / UX testing, and API testing.Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).Experience using project management tools like ClickUp or JIRA.Good written and spoken communication skills.(ref : hirist.tech)