ServiceNow Developer

Job Title : ServiceNow Developer – ITBM & ITOM

Experience : 5–7 Years

Location : Hyderabad / Hybrid

Role Overview

We are seeking a skilled ServiceNow Developer with hands-on experience in IT Business Management (ITBM) and IT Operations Management (ITOM) modules. The ideal candidate will be responsible for developing, configuring, and maintaining ServiceNow applications to support enterprise IT processes and business goals.

This role requires deep technical expertise in ServiceNow platform development, integration, and module customization, along with strong analytical and communication skills.

Key Responsibilities

Design, develop, configure, and implement ServiceNow solutions within ITBM (Project Portfolio Management, Demand Management, Resource Management, Agile, Financial Planning) and ITOM (Discovery, Event Management, Service Mapping, Orchestration).

Customize and enhance ServiceNow applications using JavaScript, Glide API, Business Rules, UI Policies, Client Scripts, and Flow Designer .

Build and manage CMDB structures, ensuring accurate data integrity and relationships between configuration items (CIs).

Integrate ServiceNow with other enterprise systems using REST / SOAP APIs , MID Server , and IntegrationHub .

Work closely with stakeholders to gather requirements, define solutions, and deliver high-quality configurations and workflows.

Support and optimize ServiceNow Discovery, Orchestration, and Event Management processes.

Develop and maintain dashboards, reports, and analytics within ITBM and ITOM.

Ensure adherence to ServiceNow development standards, coding best practices, and governance models.

Participate in upgrades, testing, and continuous improvement of the ServiceNow environment.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.

5–7 years of overall IT experience, with at least 4+ years of ServiceNow development experience.

Proven experience working on ITBM (Demand, Project Portfolio, Agile, Resource, Financial Management) and ITOM (Discovery, Orchestration, Service Mapping, Event Management).

Strong proficiency in JavaScript, Glide Script, HTML, CSS, and AngularJS .

Hands-on experience with ServiceNow CMDB , Discovery probes, sensors, and Service Mapping.

Knowledge of ITIL framework and its implementation through ServiceNow.

Experience with Flow Designer, IntegrationHub, and Service Portal customization .

Strong debugging, analytical, and problem-solving skills.

Excellent written and verbal communication abilities.

Preferred Certifications

ServiceNow Certified System Administrator (CSA) – mandatory.

ServiceNow Certified Implementation Specialist (ITBM or ITOM) – preferred.

ITIL v3 / v4 Foundation Certification – preferred.

Key Attributes

Strong ownership mindset and accountability.

Ability to collaborate effectively with technical and non-technical teams.

Passion for automation, innovation, and continuous improvement.