Desktop Engineer - Windows IS

Key Responsibilities :

• Manage and troubleshoot Windows 11 OS environments, including system updates, configuration, and performance tuning
• Oversee print services : installation, spooler diagnostics, server-side queue management, and user-level printer configurations
• Configure and support Access Points (APs), SSIDs, and wireless connectivity for endpoint devices
• Handle escalated technical issues from L0 or Helpdesk; ensure prompt resolution or proper escalation
• Perform user onboarding, desktop imaging, and asset lifecycle management
• Ensure compliance with endpoint policies and participate in patch management processes
• Document resolution procedures and update internal technical knowledge Skills :
• Proficiency in Windows 11 OS administration and user-level troubleshooting
• End User Support, Active Directory, DNS, Troubleshooting hardware and software
• Strong understanding of print management systems, including network printers and print servers
• Hands-on experience with Access Point setup and diagnostics (e.g., basic RF coverage, SSID access, authentication)
• Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket lifecycle management
• Excellent problem-solving, communication, and interpersonal skills
• Ability to work independently and mentor junior engineers when required

(ref : hirist.tech)