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Security and Login Assistance Representative
ConfidentialMumbai9 days ago
Job descriptionGood mastery of Windows and / or macOS computer systems and basic office applications. Experience and advanced user knowledge of iOS and Android smartphone operating systems. Excellent understanding of apps and smartphones. Previous experience in a client service role. Languages : fluency in English. Any additional language is a plus. Excellent and demonstrable client service skills Navigating multiple computer applications while interacting with clients. Analytical approach to problem-solving. Ability to engage and maintain a conversation with clients Ability to learn and adapt to new information and technology platforms Personality : Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
Your Responsibilities :
- Handling client inquiries about IBKR's security system via phone, chat and tickets.
- Problem management with a focus on security protocols and practices.
- Assisting clients in configuring and using IBKR's two-factor authentication smartphone app.
- Identification and escalation of issues pertaining to the secure login of clients using IBKR's smartphone app.
Qualification and Experience :
Required Skills :
Skills Required
Windows, Macos, Ios, Android, Security Protocols, Security System
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Security • Mumbai