EOR Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title : EOR Officer

Purpose of job :

To provide support to the Enquiries on Results Support Manager in the delivery of the Enquiry on Results (EOR) service, providing excellent levels of customer service to test centres globally.

The post holder will be responsible for logging EOR applications globally in line with agreed service turnaround and provide administrative and process specific support to EOR team. The role is to work from the office and the post holder should be flexible with 24

• 7 shift environment.

Main opportunities / challenges for this role

Accountabilities, responsibilities, and main duties :

Service delivery

Customer service

Relationship & stakeholder management

Risk & compliance

Analysis & reporting

Commercial & resource management

Leadership & management

Key Relationships

Internal : OSM Operations Team

▪ Examiner Hub ▪ Clerical Marking Hub British Council test centres

▪ UKVI Team

▪ Customer Service Team

▪ Systems and Process Team

▪ Investigations Manager

▪ Audit Manager

External - Independent test centres

▪ Test centre test takers

▪ Counterparts at IDP IELTS Australia

▪ Cambridge English Team Cambridge SFX Team

Qualifications - Graduate

Role specific knowledge and experience