Assistant Manager, LMS Administrator

We are inviting applications for the role of Assistant Manager, LMS Administrator

Responsibilities

System Administration

Manage requests including program and offering creation, roster and completion uploads, assignment activation, and system clean-up activities.

Conduct quality assurance and correct system set-up issues where necessary.

Interact with learning platforms such as Workday, Cornerstone, UBLA, Uplimit , and other LMS systems.

Set up and manage virtual classrooms troubleshoot and resolve system inquiries via case management, MS Teams, and shared mailboxes.

Collect and validate data required to process learner and stakeholder requests.

Deliver on case resolution, escalate complex issues, and provide learners with timely updates and solutions.

Support testing of newly designed online training assets to ensure functionality and user experience.

Learning Deployment & Logistics

Organize and deliver end-to-end learning deployment services, including scheduling, logistics (virtual and face-to-face), PO set-up, and cross-charging.

Execute operational processes for learning initiatives : upload program information, manage rosters, coordinate facilitators, and handle learner inquiries.

Liaise with internal and external facilitators, moderators, and guest speakers to secure availability and manage contingencies.

Ensure logistical readiness for programs, including venue booking, technology set-up, accommodations, shipping of materials, and other event requirements.

Provide comprehensive learner support : invitations, communications, pre-course preparation, and resolution of inquiries.

Resolve logistical and budget-related issues (e.g., cancellations, fees, rescheduling) in a professional manner.

Collaboration & Impact

Serve as a frontline contact for associates with learning-related queries, while executing backend processes to ensure seamless service.

Partner with LOSA Managers, P&O Solutions teams, vendors, and facilitators to escalate and resolve complex needs.

Ensure all activities align with service-level agreements (SLAs), customer satisfaction (CSAT) standards, and compliance requirements.

Qualifications we seek in you!

Minimum Qualification

Graduation in any discipline

Experience in learning administration or related HR / learning operations.

Familiarity with learning systems (Workday, Cornerstone, UBLA, Uplimit , or similar platforms).

Strong customer focus with proven ability to support diverse learner populations across regions.

Demonstrated ability to manage multiple priorities in a fast-paced, complex, and global environment.

Attention to detail and accuracy in data management and process execution.

Strong communication skills ability to explain complex information in clear and accessible ways.

Proven ability to deal with ambiguity and deliver results under tight timelines

Preferred qualifications

Customer Focus : Acts as a trusted frontline contact, ensuring a positive learner experience.

Drive for Results : Consistently meets deadlines and SLA requirements.

Problem-Solving : Identifies and resolves straightforward issues using standard procedures, escalating where appropriate.

Collaboration : Works effectively with colleagues across functions, geographies, and external vendors.

Technical Proficiency : Comfortable working across multiple learning systems and digital tools.