Senior Product Associate -CAMP Health & Controls

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in CAMP Health & Controls, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Our team focuses on creating innovative products that empower stakeholders with real-time insight into how their products are functioning, reducing time to detect, time to resolve, and customer impact on digital channels for products of Consumer Bank, Business Bank, Wealth Management, Lending -Auto / Non-Card, and Credit Card.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through data analytics and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development and maintains Jira hygiene.
• Partner with stakeholders to create Automated Business Controls to ensure expected outcomes are met.
• Assist with onboarding new monitoring data sources to our Business Process Reconciliation tool, giving stakeholders key insights into customer journeys.
• Create user-customizable visualization tools and dashboards
• Support the shift toward self-service capabilities of the CAMP Health product ecosystem.
• Create diagrams : Class diagram, Sequence Diagram and Flow / Activity Diagram in Confluence, VISIO or similar tools.

Required Qualifications, Capabilities, And Skills

Preferred Qualifications, Capabilities, And Skills

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Skills Required

Data Analytics, Soap, Json, Jira, User Research, Requirements Definition, Dashboards, Confluence, Agile, Xml, Visio