Vice President - CEFS - Change Management

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines : Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity : Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets : Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line / Function

The KYC Due Diligence team in ISPL is responsible for the Preparation of files due for periodic reviews (Recertification) for existing customers and (Onboarding) for new clients of BNP Paribas across multiple countries across APAC, EMEA and America. It is extended team working with onshore counterpart to support completion of KYC on all existing and new clients of BNP Paribas.

Job Title

Vice President (VP1 / VP2 / VP3)

Date

2025

Department

CEFS

Location : Mumbai

Business Line / Function

CEFS

Reports To

(Direct)

Director / Managing Director

Grade

(if applicable)

NA

(Functional)

Number Of Direct Reports

Directorship / Registration

Position Purpose

Position Overview

The Support Role for the Global COO of KYC Operations is a critical position that provides comprehensive support to the Global COO in ensuring the seamless implementation and coordination of KYC services. This role is based in an ISPL and involves dual reporting to the Global COO of KYC Operations and the Head of Change Management and Strategic Projects. The incumbent will be responsible for driving change management initiatives and managing third-party provider deliverables, ensuring alignment with global standards and regulatory requirements

Responsibilities

Key Responsibilities :

• Support to Global COO :
• Assist the Global COO in monitoring global production according to defined quality criteria.
• Support the implementation of the commercial strategy set by the Global KYC Operations Manager.
• Facilitate communication and relations with various stakeholders, including Global Markets, Global Banking, Securities Services, FIC, ITO, and Compliance.
• Change Management :
• Drive change management initiatives to ensure smooth adoption of new processes and technologies.
• Collaborate with regional teams and stakeholders to implement strategic projects and transformations.
• Foster a culture of continuous improvement and strong stakeholder relationships.
• Oversight of Third-Party Provider Deliverables :
• Manage and oversee the deliverables of the Liquid Workforce team.
• Ensure that third-party services meet the agreed quality standards and objectives.
• Coordinate with the third-party provider to address any issues or gaps in service delivery.

Monitor performance metrics and provide regular updates to the Global COO and relevant stakeholders

Area Of Responsibility

Technical & Behavioral Competencies

Technical Competencies

Behavioral Competencies

Skills Referential

Behavioural Skills :

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Adaptability

Transversal Skills

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Education Level

Master Degree or equivalent

Experience Level

At least 12 years

Other / Specific Qualifications (if Required)

NA

Skills Required

Data Analysis, Project Management, Change Management, Regulatory Compliance, Reporting