Learning and Development Lead

Company Description

ENSEMBLE is India's first multi-brand luxury fashion store, established in 1987. The brand is dedicated to discovering, mentoring, and nurturing Indian design, with a focus on preserving the country's rich heritage of craft, embroidery, and textiles. With nine stores across India and a growing online presence globally, ENSEMBLE curates the best of Indian fashion in a modern and refined way. Led by Tina Tahiliani, the company also emphasizes providing customers with excellent and efficient service.

Role : Learning & Development Lead (Strategic Consultant / Interim Head)

Duration : 6-7 Months

Overall Mission : To architect, launch, and embed a culture of continuous learning and excellence, elevating the Ensemble customer experience and building internal leadership capability

Key Objectives & Deliverables :

Phase 1 : Discovery & Diagnosis (Months 1-2)

• 1. Define the 'Ensemble Standard' :
• Conduct collaborative workshops with leadership to codify the core prerequisites, guidelines, and standards for service, management, and brand representation.
• Deliverable : 'The Ensemble Playbook' – a living document of our operational and service ethos.
• 2. Immersive Gap Analysis :
• Spend significant time in a cross-section of stores (flagship, metro, emerging) observing operations, customer interactions, and team dynamics.
• Conduct confidential interviews with team members from store staff to corporate leaders.
• Deliverable : 'State of the Experience' Diagnostic Report, providing a candid, store-by-store breakdown of observed gaps in management, service, and collaboration.

Phase 2 : Solution Design & Rollout (Months 3-5)

Phase 3 : Empowerment & Sustainability (Months 5-7)

Ideal Candidate Profile

We are looking for a seasoned L&D professional who is part strategist, part diagnostician, and part coach.

Skills Required

Project Management