Technical Support Engineer

Responsible for providing remote and on-site technical support to field technicians across the region monitoring down systems and proactively engaging the field to restore service within contractual SLAs and maximise operational availability (Ao); using Salesforce to create manage and escalate work orders review case history and approve key parts requests after confirming correct diagnostic protocols have been followed; driving improvements in responsiveness MTBF and parts usage; working directly with Product Line Engineering and product specialists to raise and resolve field issues and disseminate best practice and technical bulletins; and travelling to customer sites at short notice as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Technical

• Provide advanced remote and on-site technical support to field technicians guiding fault-finding repair and part replacement activities on Leidos security screening systems including Optinet networks servers workstations and associated devices.
• Use Salesforce as the primary case management tool to log track and update incidents work orders and escalations ensuring accurate technical notes parts usage and closure information.

Time Management

Communication

Team Working

Cross Functional Working

Health & Safety

Equality

Company Values

Requirements

Experience

o Automation

o Mechanical / material handling

o Conveyor systems

o Pneumatics

o Robotics

o Control systems

o Electrical power systems

Qualifications

Graduate of a technical school or completion of military training in electronics engineering technology or equivalent diploma / degree in Electrical / Electronic Engineering or a related discipline or an equivalent combination of education and experience.

Good working knowledge of complex digital and analogue circuitry with the ability to read and interpret electronic schematics and technical documentation.

Formal training or certification in x-ray / CT technologies or other high-voltage x-rayproducing equipment.

Additional training or certification in Unix / Linux and / or computer networking industrial automation or control systems.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting :

For U.S. Positions : While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range : Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full-Time

Experience : years

Vacancy : 1