Information Technology Support Engineer

THIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADERS.

Location : Pune

Shift : General (IST Hours)

Experience : 5+ years overall experience

We are seeking an experienced IT Support Engineer to join our client’s global technology team. The role involves providing advanced technical support to employees, ensuring smooth daily operations of internal IT systems, and maintaining high uptime for hardware, software, and network services. The ideal candidate will be hands-on, collaborative, and capable of resolving complex technical issues with minimal supervision.

Primary Skills

Strong experience in desktop and system support across Windows, macOS, and mobile environments

Proficient in troubleshooting hardware / software issues on laptops, desktops, tablets, smartphones, servers, and network devices

Knowledge of Active Directory, Microsoft 365, VPNs, endpoint management, and backup systems

Experience handling incident management, escalations, and service requests

Ability to perform updates, upgrades, installations, and repairs

Secondary Skills

Basic understanding of LAN / WAN, Wi-Fi, and VPN configurations

Experience with ticketing systems such as ServiceNow or Jira

Familiarity with remote desktop and collaboration tools (Teams, Zoom, etc.)

Exposure to server or network troubleshooting when on-site resources are unavailable

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience

5–7 years of experience in IT support, system administration, or desktop engineering

Excellent problem-solving, communication, and customer service skills

Ability to work independently and manage multiple priorities in a fast-paced environment

Responsibilities

Provide technical support to employees for internal systems, applications, and devices

Troubleshoot and resolve complex or escalated incidents related to hardware, software, and connectivity

Manage Helpdesk tickets, prioritize tasks, and ensure timely resolution

Install, configure, and maintain desktops, laptops, and peripheral devices

Act as the liaison between IT and business teams , ensuring smooth communication and service delivery

Maintain documentation and training material for supported systems and tools

Conduct end-user training and promote IT best practices

Assist with server and network issues or installations when required

Ideal Candidate

A dependable, detail-oriented IT professional with a passion for delivering high-quality support

Strong communication and customer-handling skills

Proactive, adaptable, and able to work effectively in hybrid and global team environments

Committed to maintaining operational excellence and continuous improvement

Our client is a Fortune 500 global technology leader , consistently recognized as one of the best companies to work for worldwide . They foster an inclusive, innovative, and collaborative culture , offering flexibility, growth, and exposure to cutting-edge technologies. Integrity, innovation, and excellence define this global leader’s work ethos.