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AVP / VP - Business Head - Consumer-Tech

AVP / VP - Business Head - Consumer-Tech

Kwan Venturesthiruvananthapuram, kerala, in
2 days ago
Job description

Our client is looking for a Head of Business Operations to lead execution across our business lines, scale operational excellence, and build strong processes and teams across geographies.

Key Responsibilities

1. Strategy & Execution

  • Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.
  • Translate strategic goals into operational plans with measurable outcomes and timelines.
  • Drive alignment across product, marketing, sales, and field operations teams for seamless execution.

2. Business Operations & Process Excellence

  • Design, implement, and optimize operational frameworks to ensure efficiency, scalability, and customer delight.
  • Build SOPs and playbooks for end-to-end offline execution – from partner onboarding, service delivery, to customer experience.

    • 3. Cross-Functional Leadership

  • Work closely with Product, Sales, and Marketing to operationalize new initiatives, product launches, and customer journeys.
  • Build and mentor high-performing regional / cluster operations teams with a focus on accountability and ownership.

    • 4. Offline Operations Management

  • Lead the planning, execution, and scaling of offline interventions
  • Own P&L accountability for the offline business – driving throughput, unit economics, and customer retention.

    • 5. Growth Enablement

  • Identify and lead special projects to unlock new business opportunities or improve efficiency at scale.
  • Drive experimentation and innovation in operational models, including technology adoption for field operations.

    • Qualifications & Experience

  • 10–15 years of experience in business operations, strategy, or general management roles within consumer tech, retail, healthtech, auto-tech, mobility, or D2C sectors.
  • Strong background in scaling hybrid (online + offline) models and managing distributed teams.
  • Proven track record of leading large-scale operations with measurable business impact.
  • Excellent analytical, problem-solving, and data interpretation skills.
  • Strong people leadership with experience in building and mentoring multi-layered teams.
  • MBA from a Tier-1 or Tier-2 business school
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    Avp • thiruvananthapuram, kerala, in

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