Duty Manager

Company Description

Radisson Hotel Group is an expanding international hospitality leader with over 1,320 hotels across more than 95 countries in Europe, the Middle East, Africa, and Asia Pacific. Guided by a 'Yes I Can!' service ethos, the Group offers a diverse brand portfolio, including Radisson Collection, Radisson Blu, Park Inn by Radisson, and more. Through its Radisson Rewards program, the company provides exclusive member benefits from day one. Radisson Meetings delivers personalized, professional, and sustainable solutions, offering 100% carbon-neutral events. The Group is committed to sustainability with initiatives like Hotel Sustainability Basics and aims to achieve Net Zero by 2050.

Role Description

This is a full-time, on-site role for a Duty Manager, based in Salem. The Duty Manager will oversee daily front office operations, ensuring exceptional guest experiences by addressing guest concerns and resolving challenges promptly. Responsibilities include coordinating with different departments, monitoring staff performance, and ensuring the property operates smoothly and efficiently. The Duty Manager will also maintain compliance with safety and quality standards and contribute to achieving guest satisfaction goals.

Qualifications

• Customer service and communication skills to engage professionally with guests and address their needs effectively
• Leadership and team management abilities to oversee staff and ensure seamless operations
• Problem-solving and conflict resolution skills to handle challenges with professionalism and poise
• Organizational and multitasking abilities to manage daily operations and ensure efficiency
• Prior experience in the hospitality industry, preferably in a supervisory or management role
• Working knowledge of hotel management systems and operational processes
• Flexibility to work varying shifts, including weekends and holidays
• Strong understanding of health, safety, and quality assurance regulations in the hospitality industry

Skills Required

Operational Processes